Summary: Are you ready to take off in a dynamic and fast-paced aviation sector? As a global leader in aviation services, Swissport provides ground handling, cargo, and passenger services to over 300 million passengers annually. Our mission is simple: "To deliver consistent, tailored solutions to the aviation industry worldwide, ensuring a better customer experience." We believe our people are what set us apart from the competition. At Swissport, we are guided by our core values of Show You Care, Do the Right Thing, and Win as a Team, and we are currently seeking dedicated individuals who align with these values to join our team in various locations around the world. **Job Summary** Assist and support all passengers by providing boarding, embarkation, and disembarkation services. **Your Responsibilities:** Attendance and appearance* Report punctually for your assigned duties * Request assignments from the supervisor * Coordinate and assist in transferring equipment and paperwork Review of flight-related documentation and information* Verify boarding gate assignments, first-class vouchers, and other additional information provided by the supervisor or airline representative. * Pay close attention to the pre-flight briefing. Counter opening* Arrive at counters according to the time required by the client prior to aircraft arrival. * Ensure counters are clean and ready to begin check-in. * Confirm availability of necessary paperwork to start check-in. * When applicable, place notices and/or information required by the airline and aviation authority at the counter. Check-in* Review passenger documentation in accordance with airline policies. * Assign seats using automated systems or manually. * Weigh baggage and, if excess is detected, apply the appropriate fee collection procedure as per airline policy. * Issue boarding passes and bag tags. * Complete the entire check-in process efficiently. Ticketing* Collect payment for tickets, excess baggage fees, and other applicable charges according to the airline. * Safeguard funds collected from ticket sales and other applicable airline-related charges. Disembarkation* Verify that information regarding disembarkation belt and passengers with special needs is available before moving to the final waiting area. * Coordinate delivery of wheelchairs, strollers, and other passenger-owned equipment traveling in the bulk compartment. * Announce completion of disembarkation via radio. Boarding* Verify that all required paperwork and equipment from the client and airline are available to conduct boarding. * Begin boarding at the time specified by the client, making applicable announcements. * Apply relevant security procedures. * Keep stakeholders informed about boarding closure progress and other relevant updates. Flight closure* Close the flight within the timeframe established by the client. * Inform staff in lounges about any last-minute passengers. * Apply security procedures for no-show passengers. * Generate applicable reports and paperwork to be delivered to the supervisor or airline representative. Assistance for passengers with special needs **Your Profile*** Bachelor's degree in Tourism or related field. * Minimum of 2 years of experience in passenger service or customer service. * Intermediate to advanced level of English. * Flexible availability. * Excellent communication skills, ability to work under pressure, and strong service attitude. **What We Offer*** Competitive base salary * Statutory benefits * Additional benefits and perks * Ongoing training * Career development opportunities At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Join Swissport today and become part of a team that connects the aviation world.