Customer Service City: EDO. DE MEXICO Publication Date: Nov 4, 2025 Schedule: Monday to Friday from 9:00 to 18:00, Saturdays half day Description: **About the job** **About the company** At **Estafeta**, the passion for connecting people and businesses is what drives us. With over 40 years as a logistics leader in Mexico, we value talent, diversity, and inclusion as pillars of our success. Join us and make it happen! **Location** La Paz, Mexico. **Position objective** * Provide customer service and support, ensuring efficient shipment management and offering timely solutions to customer needs. **Requirements** * Minimum education required: High school or technical degree completed. * Minimum 6 months of experience in operational roles related to customer service, preferably in warehouses or distribution centers. * Basic proficiency in Microsoft Outlook, Excel, and Teams. * Advanced customer service skills. **Job functions or activities** * Handle and follow up on service reports promptly. * Contact customers when their shipment has incomplete information, follow up, and collect correct details to ensure timely delivery according to the contracted guarantee. * Cargo handling: Scan incoming and outgoing shipments in the assigned area. * Provide customer service and support, ensuring efficient and high-quality service. **What we offer you** * Premiums above legal requirements. * Life insurance. * Grocery vouchers with an additional 10%. * Monthly performance bonus. **Why join Estafeta?** At Estafeta, you don't just work—you develop and grow within a dynamic team that values your talents. We believe in diversity and inclusion; this **position is open to candidates with disabilities. If you require any reasonable accommodation, please let us know.**