Technical Support Analyst

Description

Job Summary: Technical Support Analyst to investigate, diagnose, and resolve technical issues in applications, providing support and developing deep product knowledge. Key Highlights: 1. Opportunities for professional development and growth. 2. Vibrant and inclusive culture, working with talented colleagues. 3. Diverse career opportunities and wellness benefits. **Company:** ------------ Marsh **Description:** ---------------- We are seeking a talented **Technical Support Analyst** to join our IT team in Mexico City. This position is hybrid and requires working in the office at least four days per week. **We count on you to:** * Investigate, categorize, diagnose, and resolve application-related technical issues reported by customers. * Assist in troubleshooting and incident resolution. * Develop and maintain deep knowledge of our product offerings. * Provide application support until tickets are resolved. * Formulate proposals for issue resolution and/or improvements. * Ensure adherence to all relevant implementation, support, and change management processes (e.g., Software Development Life Cycle and Change Management). * Support project teams to ensure technology-related projects are successfully implemented on time and with minimal impact on the production environment. * Internal client management and global exposure. * Provide support across multiple regions, including the U.S., Canada, and Latam. **What You Need:** * Technical or bachelor’s degree in a technology-related discipline. * Knowledge of Service Desk practices. * Minimum 1–3 years of experience in IT support or related areas. * Advanced proficiency in English. **What Makes You Stand Out?** * Excellent problem-solving and analytical skills. * Effective communication and interpersonal skills. * Ability to collaborate effectively within a team. * Experience working with both internal and external customers is valued. **Why Join Our Team?** * We help you become your best self through professional development opportunities, engaging work, and supportive leaders. * We foster a vibrant and inclusive culture where you can work alongside talented colleagues to create new solutions and deliver impact for colleagues, clients, and communities. * Our scale enables us to offer diverse career opportunities, as well as benefits and rewards that promote your well-being. Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X. ### **Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.** ### **Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office\-based teams will identify at least one “anchor day” per week on which their full team will be together in person.**