Job Summary: We are seeking an organized and empathetic Service Desk / Technical Support Officer to provide timely assistance to users and coordinate technical solutions. Key Highlights: 1. Commitment to technological innovation and academic excellence. 2. Professional training and development. 3. Opportunity to contribute to continuous improvement in service processes. With over 30 years of experience in the educational sector, **UNE University** is an established institution in Jalisco and continuously expanding nationwide. We distinguish ourselves through our commitment to **technological innovation**, **academic excellence**, and **efficient, human-centered service** across all areas. **Job Description** We seek an **organized, empathetic, and service-oriented individual** to join the **Systems Department** as **Service Desk / Technical Support Officer**. Their primary responsibilities will be to **provide timely user support**, **log incidents**, and **coordinate technical solutions**, ensuring operational continuity of institutional systems. **Responsibilities** * Receive and log technical incident reports (hardware, software, networks, printers, etc.). * Provide on-site and remote technical support with courteous treatment and efficient follow-up. * Prioritize and route requests according to complexity level. * Maintain up-to-date incident and equipment databases. * Prepare incident reports and service metrics. * Coordinate with the technical team for solution implementation or improvements. * Assist in documenting technical procedures. * Contribute to continuous improvement of service and support processes. **Requirements** * **Education:** Technical or Engineering degree in Systems, Computer Science, or related field. * **Experience:** Minimum 1 year in help desk, technical support, or incident management. * **Technical Knowledge:** * Hardware and software maintenance and diagnostics. * LAN/Wi-Fi and peripheral configuration. * Proficiency in Google Workspace and office productivity tools. * Incident/ticket logging and tracking. * **Competencies:** * Effective communication and empathy with users. * Task organization and prioritization. * Teamwork and collaboration. * Analytical ability and problem-solving skills. * Proactive attitude and commitment to continuous learning. **We Offer** * Competitive salary commensurate with experience. * Statutory benefits. * Professional training and development. * 21 paid vacation days per year * Student scholarships Employment Type: Full-time Salary: $16,000.00 per month Benefits: * Educational support * Option for indefinite-term contract * Complimentary uniforms Work Location: On-site employment