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The actual offer may vary depending on a number of factors, including but not limited to the selected candidate’s relevant knowledge, experience, and skills.*\n\n \n\nWe are committed to continuing our investment in our employees and supporting your ongoing career development at Scotiabank.\n\n**Purpose** \n\nContribute to the overall success of the Contact Center in Mexico serving Canadian customers by delivering a professional, friendly, positive, and high-quality service experience that meets customer needs and builds lasting, profitable relationships. \n\nPerform all activities and transactions required by the customer using systems, applications, and records—providing solutions, advice, information, and guidance—with a focus on the “voice of the customer” to deliver service excellence.\n\n **Responsibilities**\n\n* Promote a customer-centric culture to deepen customer relationships and leverage the Bank’s extensive relationships, systems, and expertise.\n* Strictly adhere to Scotiabank’s Global Sales Principles and Institutional Sales Conduct Framework:\n* Place the customer at the center of your actions and help them improve their situation. Always prioritize their needs above your own.\n* Serve as an ambassador for the Bank and always honor commitments made to your customers.\n* Be transparent with your customers: clearly explain all available options, benefits, terms, and conditions. Treat every customer honestly.\n* Ensure you obtain your customer’s consent and protect their information.\n* Protect both the customer and the Bank: take time to understand your customer and comply fully with all applicable legal and regulatory requirements.\n* Behave honestly and with integrity, live Scotiabank’s values, and expect the same from your colleagues.\n* Build and strengthen customer relationships through activities associated with maximizing opportunities to promote the Bank’s products and services—contributing to the achievement of financial objectives while delivering exceptional service experiences to our customers.\n* Achieve and maintain established service-level standards, including: Customer Satisfaction Surveys, AHT (Average Handle Time), Quality Assurance Programs, OSAT (Overall Satisfaction), Solutions, Adherence, Call Resolution, avoiding excessive auxiliary time, and all other operational KPIs—ensuring productivity goals are met without limitation to those listed above, and including all indicators defined in the current Balanced Scorecard (BSC).\n* Comply with confidentiality agreements regarding access to customer information systems.\n* Comply with Scotiabank’s Policies and Guidelines related to the Protection of Customer Personal Information, PII Standards, and Employee Information Protection.\n* Learn and adapt to new technologies, processes, and metrics—supporting Bank initiatives for improvement and change—and commit to completing and passing all courses (mandatory and regulatory), workshops, programs, e-learning modules, and any other training provided by Scotiabank.\n* Behave honestly and with integrity toward Scotiabank customers and employees.\n* Collaborate with Team Leader/Manager to identify skills, behaviors, and competencies (coaching) needed to achieve objectives.\n* Maintain strict adherence to Bank manuals, policies, guidelines, procedures, scripts, and applicable regulations governing your role—minimizing institutional risk and loss while safeguarding and ensuring the confidentiality of our customers.\n* Maintain accuracy, effective documentation, and case control for matters requiring follow-up or escalation—taking appropriate and precise actions to resolve them.\n* Act as a liaison with coordination across various departments—including branches, vendors, fraud units, and specialized product teams—to fully satisfy the customer and resolve their requests promptly and effectively at first contact.\n* Perform duties inherent to the position and any other tasks assigned by your immediate supervisor that support the achievement of departmental objectives.\n* Understand the Bank’s risk culture and how risk appetite must be considered in daily activities and decisions.\n* Actively carry out efficient and effective operations within respective areas while ensuring the appropriateness, compliance, and effectiveness of daily business controls—fulfilling obligations designed to mitigate operational risk, regulatory non-compliance risk, money laundering and terrorist financing risk, and conduct risk—including responsibilities stipulated under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, International Anti-Money Laundering and Counter-Terrorist Financing Manual, and Business Conduct Guidelines.\n\n\nAt Scotiabank, we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. All employees must comply with the Bank’s policies, standards, codes, and guidelines relating to non-discrimination and workplace accommodations.\n\n\nIf you require any accessibility-related accommodation during the recruitment process, please inform our Talent Acquisition team.\n\n\n**Scotiabank is an inclusive employer that respects diversity and does not discriminate in any way.**\n\n\n**Scotiabank does not, under any circumstances, request pregnancy or HIV testing.**\n\n\nThank you for your interest. However, only candidates selected for interviews will be contacted.\n\n\nLocation(s): Mexico : Mexico : Cuautitlán Izcalli\n\n \n\nScotiabank is a leading bank in the Americas. Inspired by our corporate purpose—“for tomorrow”—we help our customers, their families, and their communities succeed through a full range of advice, products, and services in personal and commercial banking, wealth management, private banking, corporate and investment banking, and capital markets.\n\n\nAt Scotiabank, we value the unique skills and experiences each person brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require any accommodation during the recruitment and selection process—including, for example, an accessible interview location, documents in alternate formats, sign language interpretation, or assistive technology—please inform our Recruitment team. If you need technical support, click here. Candidates must apply directly online if they wish to be considered for this position. 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With ambitious growth plans and a collaborative culture, this is your chance to make a real impact across multiple marketing disciplines. \n\n \n\n**Key Responsibilities:** \n\nThis is a stand alone role, covering all aspects of marketing, your duties will include: \n\n* Drive brand awareness, lead generation, and revenue growth.\n* Oversee integrated campaigns across digital, social media, email, print, and other channels, ensuring maximum impact and ROI.\n* Manage content creation, including blogs, videos, whitepapers, infographics, and marketing copy, optimised for SEO and audience engagement.\n* Develop and execute go\\-to\\-market strategies for new products, including product messaging, value propositions, and sales enablement materials.\n* Manage social media platforms, engagement strategies, and influencer/partnership collaborations while maintaining brand voice and consistency.\n* Maintain and develop brand guidelines, ensuring consistent messaging, identity, and customer experience across all touchpoints.\n* Analyse performance metrics across campaigns, digital channels, and customer engagement to continuously improve results.\n* Conduct market research, competitor analysis, and customer insight gathering to inform strategy and innovation.\n* Collaborate closely with sales, product, and customer service teams to align marketing initiatives with business priorities.\n* Manage marketing budgets and resources effectively, ensuring campaigns deliver measurable results\n\n \n\n**About You:** \n\nThe successful candidate will ideally have the following attributes: \n\n* Strong experience in marketing, preferably in a stand alone role, with experience of building a strategy from initial conception to final execution\n* Proactive, creative, and results\\-driven, with excellent communication skills.\n* Comfortable working in a fast\\-paced, evolving environment.\n* Passionate about building brands, driving campaigns, and delivering measurable results.\n* Experience working in Home Improvement, DIY or retail is essential for this role.\n\n**Why Join?** \n\n* Work for a rapidly growing, forward\\-thinking business.\n* Be part of a collaborative team where creativity and innovation are celebrated.\n* Lead and shape marketing strategies that directly influence business growth.\n* Competitive salary and opportunities for professional development.\n* Attractive salary and benefits package with the opportunity to develop a marketing strategy from scratch.\n\nIf you are a marketing professional looking for your next challenge in a high\\-growth and fast paced environment, we want to hear from you! \n\n \n\nConsortium Professional Recruitment Ltd are a professional level recruitment consultancy specialising in the delivery of high relevance recruitment services on behalf of our clients across the UK. We regularly receive large responses to our advertising which can make providing individual feedback to every applicant challenging. If you haven t received a reply from us within 14 day of your application, we regret to say your application has been unsuccessful on this occasion. 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DE C.V. in Tultitlán, State of Mexico**\n\n\n**Are you passionate about helping people, skilled in negotiation, and seeking attractive income opportunities?**\n\n**This is your opportunity to grow professionally!**\n\n**Base salary**\n\n**Commission structure superior to competitors**\n\n**Punctuality bonus**\n\n**Statutory benefits**\n\n**Excellent work environment**\n\n**Centrally located workplace with easy access to public transportation**\n\n**Working hours:**\n\n**Monday to Friday, 9:30 AM to 6:00 PM**\n\n**What are we looking for?**\n\n**Education: Incomplete or completed high school diploma**\n\n**Minimum 3 months of experience in:**\n\n**Customer service, call centers, collections, sales, or similar areas**\n\n**This position is ideal for results-oriented individuals who enjoy working under targets and commission-based structures. 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Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1\\.6 billion. Apollo.io provides sales and marketing teams with easy access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools to engage and convert these contacts in one unified platform. By helping revenue professionals find the most accurate contact information and automating the outreach process, Apollo.io turns prospects into customers. Apollo raised a series D in 2023 and is backed by top\\-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members.\n\n\n**The Role**\n\n**The Product Advocate position is open to residents of** **Mexico City** **and requires full English fluency.**\n\nApollo.io is seeking dedicated and knowledgeable people to join Apollo.io as a Product Advocate. This pivotal role involves delivering exceptional customer experiences by leveraging deep product expertise and strong communication skills. The Product Advocate troubleshoots and resolves customer issues, optimizes support processes, and contributes to Apollo’s values\\-driven culture. By collaborating across teams, this role ensures customers achieve their goals while demonstrating ownership, curiosity, and a commitment to continuous improvement.\n### **Responsibilities**\n\n\n* Handle customer inquiries in digital and voice channels in our CRM of choice to provide technical and product support.\n* Ask thoughtful questions to troubleshoot and resolve customer issues, escalating complex problems effectively.\n* Stay up\\-to\\-date on product changes, new features, and integrations, proactively expanding knowledge.\n* Validate workflows with peers and identify patterns in customer feedback to inform internal discussions.\n* Take ownership of ensuring customers understand key features and benefits aligned with their goals.\n* Consistently adhere to SLAs, meeting key performance metrics such as resolution time and CSAT.\n\n### **Required Qualifications**\n\n\n* Minimum proven experience of **2 years in at least one entry\\-level tech Customer Support or Technical Support role**\n* **Strong problem\\-solving skills with the ability to troubleshoot and resolve complex customer issues.**\n* **Ability to adapt to change and remain flexible in a dynamic work environment**\n* **Excellent english communication skills, both written and verbal, with an empathetic approach.**\n* **Proficiency with support tools, including live chat and ticketing systems along with processes and metrics like resolution time, customer satisfaction (CSAT), and ticket volume trends.**\n* Demonstrated ability to manage time effectively and adhere to SLAs.\n* Proficiency in tailoring technical explanations for non\\-technical audiences. \n\n\t+ **Note**: If you are studying or have finished a data science or engineering degree we will happy to consider your application if you don't meet the minimum proven experience requirement previously mentioned\n\n### **Preferred Qualifications**\n\n\n* Background in SaaS or technology\\-focused roles.\n* Experience analyzing customer feedback to inform product or process improvements.\n* Familiarity with tools like Jira, Salesforce, and REST API integrations.\n* Strong foundational knowledge of integration and filtering systems.\n* Basic programming knowledge.\n### **We are AI Native**\n\n\n\nApollo.io is an AI\\-native company built on a culture of continuous improvement. We’re on the front lines of driving productivity for our customers—and we expect the same mindset from our team. If you're energized by finding smarter, faster ways to get things done using AI and automation, you'll thrive here.\n\n\n### **Why You’ll Love Working at Apollo**\n\n\n\nAt Apollo, we’re driven by a shared mission: to help our customers unlock their full revenue potential. That’s why we **take extreme ownership** of our work, **move with focus and urgency**, and **learn voraciously** to stay ahead.\n\n\n\nWe invest deeply in your growth, ensuring you have the resources, support, and autonomy to **own your role and make a real impact**. Collaboration is at our core—we’re **all for one**, meaning you’ll have a team across departments ready to help you succeed. 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RAMÓN MENDEZ**\n\nJob type: Full-time, Indefinite-term contract\n\nSalary: Starting at $9,412.00 per month\n\nBenefits:\n\n* Salary increases\n* Savings box\n* Company parking\n* Flexible schedules\n* Life insurance\n* Free uniforms\n* Food vouchers\n\nWorkplace: On-site employment","price":"MXN 9,412/month","unit":"per month","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1765221069000","seoName":"operations-assistant-inplant","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-tula-de-allende/cate-other25/operations-assistant-inplant-6466829685440312/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"419342c6-7c1d-46cb-b554-73dca57c4107","sid":"0cf49b46-c09c-48ff-919f-0b95edccf92d"},"attrParams":{"summary":null,"highLight":["Product receipt and delivery","Handheld device operation","Benefits exceeding statutory requirements"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Cuautitlán Izcalli,Estado de México","unit":null}]},"addDate":1765221069174,"categoryName":"Other","postCode":null,"secondCateCode":"call-center-customer-service","isFavorite":false},{"category":"1261,1266,1623","location":"C. 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If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp!\nAt its foundation, SimCorp is guided by our values — caring, customer success\\-driven, collaborative, curious, and courageous. Our people\\-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered.\nIf you like what we’re saying, keep reading!\nWHY THIS ROLE IS IMPORTANT FOR US:\nAt SimCorp, we help some of the biggest financial institutions streamline their investments, accounting, and operations. Currently SimCorp is transforming the way we deliver services to our clients.\nWe are looking for a highly motivated IT consultant to support our Configuration Deployment Service (CDS) team. You will work in our global SaaS Operation delivery unit consisting of various cross\\-located teams. The CDS tTeam delivers high quality services towards our clients by supporting different deployment scenarios for our cloud environments, in which configuration is promoted from source to target environment in a highly automated procedure.\nYou will support clients and our service team remotely from our offices and have direct client contact. You will participate in deployment meetings with the client and work closely with the clients and our CDS experts in SimCorp globally to provide effective solutions for our clients\nWHAT YOU WILL BE RESPONSIBLE FOR:* Supporting our CDS team to be efficient and accountable for service delivery across different time zones\n* Engaging in configuration deployments and contributing to service deliveries and client meetings\n* Planning and preparation of deployment windows together with the client and the team\n* Creating configuration packages based on client definition and follow up on deployments\n* Documentation and reporting in line with the defined service procedures\n* Collaborating with the Service Owners and client stakeholders\n* Advise on process improvements based on lessons learned from daily operation\n* Play an active part in our global Configuration Deployment Service network\n\n\nWHAT WE VALUE:\nMost importantly, you can see yourself contributing and thriving in the position described above. How you gained the skills needed for doing that is less important. We expect you to be good at several of the following and be able to \\- and interested in \\- learning the rest:* Master in Computer Science, Natural Science, Economics or similar qualification\n* You have some experience with configuring and deploying components of complex standard software applications in the financial sector or financial services industry\n* You have a technical affinity, you are eager to engage and learn new technical content\n* You have already worked in a Windows Server environment and may have had first touchpoints with cloud technology\n* You are interested in or have already basic knowledge about processes in the investment industry and an interest to expand this\n* You are Service\\-minded and have a positive mindset, you are experienced to work in ITIL framework\n* You enjoy working in a fast\\-paced environment and having a considerable impact on the results and solutions\n* Proficient analytical skills and a solution and result oriented attitude\n* You are able to prioritize tasks to ensure that deadlines are met\n* You are fluent in English (oral and written)\n\n\nBENEFITS:\nAttractive salary and bonus scheme are essential for any work agreement. However, in SimCorp, we believe we can offer more. Therefore, in addition to the traditional benefit scheme, we provide an work \\& private life balance. We also practice a tailored approach to professional development to support the direction you want to take.\nNEXT STEPS:\nPlease send us your application in English via our career site as soon as possible, we process incoming applications continually. Please note that only applications sent through our system will be processed. At SimCorp, we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photo, age, or any non\\-professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process.\nIf you are interested in being a part of SimCorp but are not sure this role is suitable, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks.\nWe are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. 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DE C.V. in Tultitlán, State of Mexico**\n\n\n**Are you passionate about helping people, skilled in negotiation, and seeking attractive income opportunities?**\n\n**This is your chance to grow professionally!**\n\n**Base salary** \n\n**Commission structure superior to that of competitors** \n\n**Punctuality bonus** \n\n**Statutory benefits** \n\n**Excellent work environment** \n\n**Centrally located workplace with easy access to public transportation**\n\n**Work schedule:** \n\n**Monday to Friday, 9:30 AM to 6:00 PM**\n\n**What are we looking for?** \n\n**Education: Incomplete or completed high school diploma** \n\n**Minimum 3 months of experience in:**\n\n**Customer service, call centers, collections, sales, or similar areas**\n\n**This position is ideal for results-oriented individuals who enjoy working toward goals and earning commissions. If you seek stability, growth, and the opportunity to increase your income month after month, apply now!**\n\n**Desired education level:** \n\nBasic\n\n\n**Desired experience level:** \n\nEntry-level\n\n\n**Departmental function:** \n\nCustomer service\n\n\n**Industry:** \n\nCall Centers / Telemarketing\n\n \n\n \n\n*This job posting comes from the Talenteca.com job board:* \n\n*https://www.talenteca.com/anuncio?j_id=69308ec35a00002f003aa198&source=indeed*","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1764816518000","seoName":"executive-via-chat","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-tula-de-allende/cate-sales-inbound/executive-via-chat-6461651439244912/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"b00f1134-6bb1-4a56-afa5-80a39f8b9f42","sid":"0cf49b46-c09c-48ff-919f-0b95edccf92d"},"attrParams":{"summary":null,"highLight":["Competitive commission structure","Punctuality bonus","Excellent work environment"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Tultitlán de Mariano Escobedo,Estado de México","unit":null}]},"addDate":1764816518690,"categoryName":"Sales - 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Seeking a **CUSTOMER SERVICE ADMINISTRATOR**.\n\nLocation: Work at Parque Industrial Cuamatla, Cuautitlán Izcalli, State of Mexico.\n\n**Requirements:**\n\n· Completed bachelor's degree in Business Administration, International Relations, or related fields.\n\n· Minimum 1 year of experience as a Customer Service Executive, in-person or over the phone; Telemarketing Executive, Control Desk...\n\n· Intermediate English (spoken, participates in corporate meetings).\n\n· Proficient in *Windows* environment, *Microsoft Office*, data entry in *Excel, J.D. Edwards*.\n\n· Operation of office equipment (copier, scanner, etc.).\n\n**Job objective:**\n\nTo act as an efficient link between customer service, operations, sales, quality, shipping, and customers through effective communication focused on problem resolution, ensuring an excellent customer service experience.\n\n**Responsibilities:**\n\n* File documents in historical and main archives.\n* Open customer historical, master, and general files.\n* Classify inactive files.\n* Review customer historical files.\n* Destroy inactive files.\n* Make general copies.\n* Provide customer service through all possible means: phone calls, email.\n* Provide requested information and documentation to customers. Send electronic files via email.\n\n**Inform customers about product delivery schedules and dates.**\n\n* Invoicing. 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Answer phone calls and respond to emails and chats\n\n2\\. Provide information about products and services\n\n3\\. Resolve customer issues and inquiries\n\n4\\. Handle case management and follow-ups\n\n5\\. Meet productivity and quality targets\n\n6\\. Collaborate with other departments to resolve problems\n\n7\\. Maintain up-to-date knowledge of products and services\n\n8\\. Conduct customer satisfaction surveys and feedback\n\n\n\nRequired competencies:\n\n1\\. Proactive\n\n2\\. Good communication skills and customer service attitude\n\n3\\. Stress management\n\n4\\. Professional appearance\n\n5\\. Knowledge of administration\n\n6\\. 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