Level 1 Technical Support // Afternoon Shift

Description

Job Summary: We are seeking a First-Level Application Technical Support Analyst to resolve remote and telephone incidents, document activities, and report failures. Key Highlights: 1. First-level application technical support role. 2. Opportunity for recent graduates with no experience. 3. Basic knowledge of SQL Server, Networks, and Windows Server. **"First-Level Application Technical Support Analyst"\*** -------------------------------------------------------- What do we require? * Bachelor's degree in Computer Systems Engineering, Information Technology, or related field (internship status, in the process of graduation, graduated, currently enrolled, or incomplete). * Minimum 6 months of experience in telephone or remote technical support (academic service and professional internships count as experience). * Recent graduates without required experience. Knowledge Requirements: * SQL Server as a Database Management System (DBMS) for data management (basic level). * Basic knowledge of Networks. * Windows Server (basic level). Responsibilities: * Resolve incidents remotely and via telephone. * Report failures using internal tools to supervisors. * Accurately document all activities performed to address incidents. What do we offer? * **Salary: $10,186\.14 gross monthly** * **Monthly bonus: $750** * Statutory benefits and additional benefits exceeding statutory requirements from day one. Work Schedule: **(Monday to Sunday, with rotating rest days during the week)** Working Hours: * 2:00 PM \- 8:00 PM * 3:00 PM \- 9:00 PM * **Work Location:** **Cda. de Relox, Chimalistac, Álvaro Obregón (exit at Dr. Galvez Metrobus station).**