Information Security Engineer

Description

Job Summary: Ensure compliance with response time, case tracking, and resolution timelines while keeping the customer informed and maintaining accurate documentation. Key Highlights: 1. Development of proof-of-concept tests, product demonstrations, and presentations. 2. Product implementation, technical support, and maintenance. 3. Resolution of technical queries and incident management. Objective: Ensure compliance with response time, tracking, and resolution timelines for assigned cases; keep customers informed; ensure timely and proper closure of cases with accurate documentation. Conduct proof-of-concept tests, demonstrations, product presentations, sizing, and use-case generation. Responsibilities: * Proof-of-concept testing * Sizing * Support activities * Product implementation * Technical support and maintenance * Handling incident-related requests * Resolution of technical queries * Report delivery Certifications in: * Check Point. (Specify the type of certification held — mandatory) * F5 (preferred) Knowledge of: * Reading and writing English at 70% proficiency * Ticket management and resolution * On-site customer support for preventive and/or corrective maintenance * OSI model, TCP, communication protocols (SSH, FTP, HTTPS, etc.), CLI (command line interface), virtualization, firewalls, load balancers, VPN, encryption algorithms, TLS/SSL * Proactivity, teamwork, and schedule flexibility; resolution of technical queries * Maintenance of office service infrastructure. **Additional Knowledge:** * Service-oriented attitude and aptitude * Organizational and control capabilities * Common sense and logical thinking focused on customers and business * Crisis and/or conflict management skills * Sense of urgency * Analytical and synthetic capabilities to resolve complex IT problems * Creativity and assertiveness in communicating ideas. Av. Universidad 1951, 04340, Copilco El Bajo (frequent visits to the Hipódromo de las Américas area) Position Type: Full-time, probationary period Contract Duration: 3 months Salary: Starting from $25,000.00 per month Education: * Completed bachelor's degree (desirable) Experience: * Technical support: 4 years (mandatory) Language: * English (mandatory) License/Certification: * Check Point (mandatory) Willingness to travel: * 75% (mandatory) Work location: Hybrid remote work in 04340, Copilco El Bajo, CDMX