1 Opening MEX ### **Role description** **HR Manager** **Manager II \- HR Operations** **Who We Are:** Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human\-centered solutions for a better world. UST is a mission\-driven group of 29,000\+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live. With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world. Visit us at UST.com. **You Are:** The HR Manager is responsible for ensuring compliance across people\-related matters and HR projects within the country, including benefits, compensation, labor relations, recruitment, restructuring, performance management, retention, and cost\-saving initiatives. This role ensures the implementation of policies, procedures, and guidelines in alignment with local employment laws and country strategy and timelines. **The opportunity:** * Act as the company’s HR representative in the country, engaging with internal stakeholders (e.g., Country Management Team, senior managers, employees, and employee representatives) and external entities (e.g., government agencies, universities, courts) to provide trusted guidance on people’s matters. * Monitor and share emerging trends, employee sentiment, and competitive practices in the Philippine/Mexico HR landscape around benefits and compensation and act as a local advisor by providing ground\-level feedback and insights to inform global Total Rewards strategies and ensure regional relevance. * Collaborate with the broader HR team to take ownership of country\-related HR topics and deliver commercially focused, client\-responsive solutions while ensuring compliance with local policies and legislation. * Promote and monitor HR projects within the country, such as employee engagement strategies, benefits packages, and cultural initiatives, to enhance employee experience and strengthen the company’s brand locally. * Serve as a point of contact for labor and government regulatory agencies as needed. * Ensure compliance with regulatory reporting and documentation requirements and respond promptly to HR audits. * Oversee the development and maintenance of HR policy, process, and procedure documentation, ensuring accessibility and clarity for all staff. * Implement and maintain operational HR metrics and people data to support informed decision\-making. * Collaborate with Legal and HR Operations to ensure HR processes, policies, record keeping, and forms comply with country and local labor laws. * Conduct spot checks on employee files to ensure audit readiness and provide compliance training to HR team members. * In consultation with VP HR Operations and General Counsel, and in coordination with HR BSEs, manage complex employee relations issues using appropriate counseling, investigative, intervention, and mediation techniques. * Act as an internal consultant and facilitator to managers and employees in resolving employment and performance\-related issues, in collaboration with HR BSEs as appropriate. * Work with the Director of Talent Management and HR Country Teams to ensure delivery of training to managers on HR operations and practices and communicate HR business practices clearly and timely to employees. This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required. **What you need****:** * 9\+ years of experience. * Deep knowledge on the Business and functional aspects of the processes being implemented * Relevant HRC1 certification * Expertise in HR policies and procedures * Strong knowledge of hiring processes * Understanding of HR best practices and current regulations * Knowledge of compensation and benefits packages * Experience with performance management procedures * Clear perspective of functional and organizational objectives while designing and delivering efficient systems and processes. * Domain knowledge in one or more areas of HR specialization. * Process re\-engineering capability * Knowledge on technology automation and building scale **Benefits** Employees receive mandatory and non\-mandatory benefits such as fourteen (14\) days of vacation beginning on the date of hire, vacation premium, ten (10\) paid holidays, a Christmas Bonus of thirty (30\) days’ pay, Monthly Food Vouchers, Saving Fund, and health insurance. Certain employees may be eligible for additional Company benefits beginning on the date of hire, including dental, disability and life insurance plans; four (4\) days of personal time off per year, up to three (3\) days of paid medical leave per year, and up to three (3\) days of paid bereavement leave per year. **What we believe:** We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people\-first, human centric culture that fosters diversity, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions. **Humility:** We will listen, learn, be empathetic and help selflessly in our interactions with everyone. **Humanity:** Through business, we will better the lives of those less fortunate than ourselves. **Integrity:** We honor our commitments and act with responsibility in all our relationships. **An Equal Opportunity Workplace, Free of Discrimination and Harassment** At UST, we strive to provide a work environment free of discrimination and harassment. We are an equal opportunity employer and employment decisions are based on merit and business needs. Our Human Rights Policy further illustrates our stand on this. We are committed to following fair employment practices that provide equal opportunities to all employees. We do not discriminate or allow harassment on the basis of race, color, religion, disability, gender, national origin, sexual orientation, gender identity, gender expression, age, genetic information, military status, or any other legally protected status. At UST, we value diversity and believe that a diverse workplace builds a competitive advantage. **Un lugar de trabajo con igualdad de oportunidades y libre de discriminación y acoso** En UST, nos esforzamos por proporcionar un ambiente de trabajo libre de discriminación y acoso. Somos un empleador que ofrece igualdad de oportunidades y basa las decisiones de empleo en los méritos y las necesidades del negocio. Estamos comprometidos a seguir prácticas de empleo justas que brinden igualdad de oportunidades a todos los empleados. No discriminamos ni permitimos el acoso por motivos de raza, color, religión, discapacidad, género, origen nacional, orientación sexual, identidad de género, expresión de género, edad, información genética, estado militar o cualquier otro estado legalmente protegido. En UST, valoramos la diversidad y creemos que un lugar de trabajo diverso construye una ventaja competitiva. UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance. \#UST \#LI\-MO1 \#LI\-Remote ### **Skills** Human Resource Management,Human Resources,Human Resource Administration ### **About UST** UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future\-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.