**Location:** Hybrid – Main office in city with remote work option **Contract Type:** Permanent **Professional Challenge** Are you passionate about e-commerce and developing new opportunities on digital platforms? Are you motivated to drive company growth through innovation in e-commerce and marketplace channels? If you enjoy analyzing trends, optimizing online sales processes, and designing omnichannel strategies, we want to meet you. We are seeking a proactive, analytical, and growth-minded individual focused on measurable results and excellence in digital customer experience. **Responsibilities – eCommerce Strategy and Marketplace Management** ------------------------------------------------------------------------- * Formulate, implement, and optimize digital sales strategies for proprietary e-commerce portals and major marketplaces (e.g., Mercado Libre, Amazon, Linio). * Manage product catalog: listing, SEO optimization, pricing, inventory, and content updates across each digital channel. * Analyze market trends, competitor activity, and customer behavior to identify growth opportunities and portfolio development. * Monitor and enhance conversion, traffic, retention, and NPS metrics across various platforms. * Collaborate closely with digital marketing, logistics, customer service, and product teams to ensure the best possible online shopping experience. * Manage campaigns, promotions, and discounts, coordinating joint initiatives with performance marketing and CRM teams. * Lead marketplace presence, reputation, and compliance—managing reviews, complaints, and commercial policies. * Identify opportunities for automation and improvement in digital workflows and fulfillment processes. ### **Desired Qualifications – Experience in eCommerce, Marketplaces, and Digital Optimization** * University degree in Business Administration, Commercial Engineering, Marketing, Digital Business, or related fields. * Minimum 3 years of verifiable experience managing operations in both proprietary and third-party e-commerce and marketplaces. * Advanced knowledge of managing and optimizing platforms such as Shopify, VTEX, WooCommerce, Magento, or similar. * Experience with leading marketplaces, including catalog management, campaign execution, and sales metrics analysis. * Proficiency with analytics, reporting, and business intelligence tools for e-commerce (e.g., Google Analytics, Data Studio, native marketplace analytics platforms). * Experience developing and executing SEO and SEM strategies focused on conversion outcomes. * Knowledge of logistics, payment methods, digital customer journey, and online customer service. * Ability to document processes and communicate findings or improvement proposals to cross-functional teams. * Technical English for managing global platforms, interpreting data, and self-directed learning. #### **Key Functions – Innovation and Optimization in E-commerce Platforms** * Propose and lead continuous improvement initiatives for digital shopping experience and marketplace management. * Ensure adherence to service standards, quality benchmarks, and commercial policies across all digital channels. * Collaborate on researching, selecting, and implementing new technologies, plugins, or integrations to scale e-commerce operations. * Design and monitor KPIs for sales, marketing, and customer experience, ensuring regular reporting and data-driven decision-making. * Train and support internal teams on best practices for online marketing and operations. * Promote efficient and ethical use of automation, artificial intelligence, and data analytics to enhance digital sales. ##### **Professional Profile – Proactivity, Analysis, and Collaborative Management in eCommerce** * Results-oriented, committed to continuous improvement, and adaptable in dynamic digital environments. * Critical thinking and strong analytical capability to solve problems and identify new opportunities. * Collaborative work ethic and communication skills to interact effectively with cross-functional teams. * Commitment to quality, customer experience, and sound practices in digital data management. * Interest in digital transformation trends, emerging technologies, and innovative e-commerce strategies. * Inclusive attitude and cultural sensitivity when working in diverse, multicultural teams. ###### **Benefits – Digital Growth, Learning, and Flexibility in eCommerce** * Competitive salary aligned with your e-commerce experience and expertise. * Continuous training program covering e-commerce, digital marketing, marketplaces, and technology. * Inclusive, diverse environment oriented toward innovation and constant learning. * Flexible working hours and remote work options tailored to your needs. * Participation in high-impact digital transformation and online commercialization projects.