**Job Summary** We are seeking an expert and passionate professional in eCommerce management, CRO optimization, CRM, and platforms such as Shopify or VTEX, with strong expertise in Content/A+ Content to join our independent regional digital marketing agency. The successful candidate will be responsible for leading the digital growth strategy for brands and online stores, combining creativity, analytics, and technology to enhance conversion and engagement outcomes across multiple verticals. This is a 100% remote position requiring holistic strategic vision, technical expertise, and strong project management skills to serve diverse clients across Latin America. **Key Responsibilities – eComm Manager CRO CRM Shopify VTEX Content** ------------------------------------------------------------------------ * Design, implement, and optimize multichannel eCommerce strategies using Shopify, VTEX, and other client-relevant platforms. * Lead conversion rate optimization (CRO) across the customer journey, landing pages, sales funnels, and checkout processes, implementing data-driven continuous improvements. * Manage CRM campaigns and workflows (automations, segmentation, lifecycle marketing), ensuring personalization and customer retention. * Oversee and produce Content/A+ Content (product descriptions, assets, rich media) aligned with brand purpose, focusing on user experience and performance. * Collaborate with performance, creative, and technology teams to ensure smooth, efficient execution aligned with KPIs including conversion rate, average order value, and repeat purchase rate. * Monitor and analyze key eCommerce metrics, proposing action plans to drive sales, retention, and sustainable growth. * Train clients on the strategic use of platforms such as Shopify, VTEX, and CRMs (e.g., HubSpot, Salesforce, Zoho), identifying scalability opportunities and improvement areas. * Manage third-party integrations: payment methods, fulfillment/logistics systems, ERPs, and marketplaces. * Document success cases, processes, and protocols to scale best practices across the agency. ### **Requirements – Professional Profile for an eCommerce and Digital Marketing Agency** * Bachelor’s degree in Digital Marketing, eCommerce, Engineering, Business Administration, or related fields. * Proven experience (minimum 3 years) managing eCommerce operations using Shopify and/or VTEX—preferably within agencies or multi-brand environments. * Proficiency in CRO strategies and tools (A/B testing, heatmaps, web analytics) as well as CRM platforms (Klaviyo, HubSpot, ActiveCampaign, etc.). * Strong skills in producing and managing A+ Content/Content for catalogs, product pages, and landing pages. * Familiarity with digital analytics and performance tools (Google Analytics, Data Studio, Tag Manager, etc.). * Project management capability, attention to detail, and strong communication skills for effective interaction with diverse stakeholders. * Results-oriented mindset, autonomy, self-organization, and a highly collaborative attitude. * Intermediate-to-advanced English proficiency is valued for participation in international projects and environments. #### **Culture and Work Model – eCommerce for Independent Agencies** * Open to all gender identities, fostering an inclusive, creative, and dynamic environment. * Direct involvement in shaping the agency’s digital practice, with space to propose, lead, and execute new ideas. * Emphasis on horizontal collaboration, agile methodologies, and continuous learning. * Fully flexible remote work (within Latin America), work-life balance, and focus on professional wellbeing. ##### **What We Offer** * Opportunity to join a diverse, innovative, and regionally impactful team driving the digital development of leading brands. * A collaborative environment where your skills and creativity are valued in every project. * Competitive compensation. ###### **Why Join Our eCommerce Team?** * Directly impact the digital success of recognized regional brands. * Innovate on challenging, cutting-edge projects at the forefront of digital marketing and online retail. * Freedom and autonomy to create, implement, and transform the digital ecosystem.