**Position Title:** Technical Support / Care Center Coordinator – Intermediate English **Company:** SUN DIGITAL S.A. de C.V. **Location:** Portales Norte, Benito Juárez, Mexico City **Work Mode:** On-site **Starting Salary:** $12,000–$15,000 gross monthly **Job Description** SUN DIGITAL is seeking a **Technical Support / Care Center Coordinator** to manage case intake, client communication, and nationwide coordination of technical service engineers. This is a key role to ensure efficient response times and well-organized operations within the Technical Service department. Ideal vacancy for administrative-profile candidates who are organized, analytical, and possess conversational intermediate English. **Responsibilities** * Log, register, and track technical support cases. * Assign service engineers based on region, incident type, and workload. * Manage schedules, service routes, and response timelines. * Contact clients to confirm services, provide status updates, and close cases. * Enter data into internal systems and generate administrative reports. * Provide operational support to the Technical Service department and management. **Requirements** * Bachelor’s degree in Administration, Industrial Administration, Industrial Engineering, or related field. * Conversational intermediate English (mandatory). * Preferred experience in customer service, coordination, logistics, or administrative roles. * Intermediate Excel proficiency. * Strong organizational skills, clear communication, and problem-solving orientation. **We Offer** * Starting salary: $12,000–$15,000 gross monthly. * Salary adjustment starting at month three, based on performance. * Statutory benefits from day one. * Working hours: Monday to Friday, 8:00 AM–6:30 PM (weekends off). * Internal training and technical process mentoring. * Genuine career growth opportunities within Technical Service. * On-site gym and additional benefits. **Apply now and join the Care Center team supporting leading industrial printing brands.** Employment Type: Full-time Salary: $12,000.00–$15,000.00 per month Benefits: * Salary increases * Option for indefinite-term contract * Gym membership Application Question(s): * What is your commute time, and which metro station is closest to you? Education: * Completed bachelor’s degree (preferred) Language: * English B2 – Informal conversational (mandatory) Work Location: On-site employment