**Location:** Hybrid – Main office in city with remote work option **Contract Type:** Indefinite **Professional Challenge** Are you passionate about e-commerce and developing new opportunities on digital platforms? Are you motivated to drive business growth through innovation in eCommerce channels and marketplaces? If you enjoy analyzing trends, optimizing online sales processes, and designing omnichannel strategies, we want to meet you. We are looking for a proactive, analytical person with a growth mindset, focused on measurable results and excellence in digital customer experience. **Responsibilities – eCommerce Strategy and Marketplace Management** ------------------------------------------------------------------------- * Develop, implement, and optimize digital sales strategies for owned eCommerce portals and major marketplaces (Mercado Libre, Amazon, Linio, among others). * Manage product catalog: publishing, SEO optimization, pricing, inventory, and content updates across each digital channel. * Analyze market trends, competition, and customer behavior to identify growth opportunities and portfolio development. * Monitor and enhance conversion rates, traffic, retention, and NPS across different platforms. * Collaborate with digital marketing, logistics, customer service, and product teams to ensure the best online shopping experience. * Manage campaigns, promotions, and discounts, coordinating joint actions with performance marketing and CRM teams. * Lead presence, reputation, and compliance on marketplaces by managing reviews, claims, and commercial policies. * Identify automation and improvement opportunities in digital workflows and fulfillment processes. ### **Desired Requirements – Experience in eCommerce, Marketplaces, and Digital Optimization** * University degree in Business Administration, Commercial Engineering, Marketing, Digital Business, or related fields. * Minimum of 3 years of proven experience managing operations in both owned and third-party eCommerce platforms and marketplaces. * Advanced knowledge of managing and optimizing platforms such as Shopify, VTEX, WooCommerce, Magento, or similar. * Experience with leading marketplaces, managing catalogs, campaigns, and sales metrics. * Proficiency in analytics, reporting, and business intelligence tools for eCommerce (Google Analytics, Data Studio, native marketplace analytics platforms, etc). * Experience creating and executing SEO and SEM strategies focused on conversion outcomes. * Knowledge of logistics, payment methods, digital customer journey, and online customer service. * Skills to document processes and communicate findings or improvement proposals to multidisciplinary teams. * Technical English proficiency for managing global platforms, interpreting data, and self-learning. #### **Key Functions – Innovation and Optimization in Electronic Commerce Platforms** * Propose and lead continuous improvement initiatives in digital shopping experience and marketplace management. * Ensure compliance with service standards, quality, and commercial policies across all digital channels. * Support research, selection, and implementation of new technologies, plugins, or integrations to scale eCommerce operations. * Design and monitor sales, marketing, and customer experience KPIs, ensuring periodic reporting and data-driven decision-making. * Train and support internal teams in best practices for online selling and operations. * Promote efficient and ethical use of automation, artificial intelligence, and data analysis to boost digital sales. ##### **Professional Profile – Proactivity, Analysis, and Collaborative Management in eCommerce** * Results-oriented, committed to continuous improvement and adaptability in dynamic digital environments. * Critical thinking and analytical ability to solve problems and identify new opportunities. * Collaborative work ethic and strong communication skills to interact with multidisciplinary teams. * Commitment to quality, customer experience, and best practices in digital data management. * Interest in digital transformation trends, emerging technologies, and new eCommerce strategies. * Inclusive attitude and sensitivity for working in diverse and multicultural teams. ###### **Benefits – Digital Growth, Learning, and Flexibility in eCommerce** * Competitive salary adjusted to your experience and expertise in e-commerce. * Continuous training program in eCommerce, digital marketing, marketplaces, and technology. * Inclusive, diverse environment focused on innovation and constant learning. * Flexible working hours and remote work options adapted to your needs. * Participation in high-impact digital transformation and online commercialization projects.