**Position Objective** Ensure proper communication between the hospital and various users calling to request information, in order to appropriately channel the user's request. Supervise operator activities to ensure area quality and support all projects requested by the patient service manager. **Functions** * Update monthly lists of internal and external extensions for doctors and administrative staff. * Guide and inform the general public about services provided at the hospital. * Assign operator work roles for proper distribution of shift-based activities. * Monitor operator calls to review service quality. * Supervise switchboard and reporting operators to ensure proper call transfers and timely page announcements. * Support all projects requested by the patient service manager. **Proven experience of 1 year in:** \> Customer service \> Administrative processes \> Strong communication skills, clear diction, and pleasant voice tone. **REQUIREMENTS:** Schedule availability (Monday to Friday, weekends off) Adaptability, responsibility, and honesty Completed bachelor's degree **Salary: $10,180.20 Monthly** \+ Statutory benefits (IMSS, AFORE, INFONAVIT) \+ Vacation bonus, Sunday premium pay \+ Monthly savings fund \+ Year-end bonus (16 days) \+ PTU \+ FONACOT \+ Monthly grocery vouchers \+ Uniforms \+ Life insurance Employment type: Indefinite term Salary: $10,180.20 per month Benefits: * Savings fund * Discounts and preferential pricing * Company parking * Free uniforms * Grocery vouchers Education: * Completed bachelor's degree (Desirable) Experience: * Customer service: 1 year (Desirable) * Administrative processes: 1 year (Desirable) Work location: On-site