Totutla Digital & Search Marketing Job Listings

Indeed

Customer Success

**Location:** Hybrid – Central Office and Remote **Contract Type:** Permanent **Professional Challenge** Are you passionate about creating exceptional customer experiences and building long-term relationships in the digital sector? At our company, you’ll have the opportunity to transform account management and maximize customer value within marketing and technology environments. We’re looking for strategic thinkers, results-oriented professionals, and problem solvers capable of guiding customers throughout their entire journey and driving their success through innovative, tailored solutions. **Responsibilities – Customer Management, Customer Success, and Retention** -------------------------------------------------------------------------- * Lead end-to-end account management, ensuring continuous customer satisfaction and success in digital marketing, advertising, and innovative services. * Develop customized onboarding and ongoing support plans by understanding client needs and aligning solutions that deliver measurable results. * Build proactive relationships with key stakeholders across each account—anticipating risks, identifying opportunities, and maximizing delivered value. * Coordinate regular follow-up sessions, workshops, and presentations to demonstrate the impact of our services and foster client loyalty. * Collect and analyze customer feedback, channeling insights to internal teams to continuously improve products and processes. * Manage contract renewals, identify upselling and cross-selling opportunities, and contribute to the sustainable growth of your assigned portfolio. * Report on customer satisfaction metrics (CSAT, NPS), service adoption rates, and achieved outcomes, providing visibility to leadership. * Serve as the company’s representative at relationship-building activities and industry events to strengthen positioning and networking. ### **Requirements – Experience in Customer Success, Digital Marketing, and Account Management** * University degree in Marketing, Communications, Business Administration, Advertising, Technology, or related fields. * Minimum 4 years’ experience in Customer Success, account management, support, or consulting roles within marketing, advertising, or SaaS service environments. * Excellent interpersonal and empathetic communication skills with clients across diverse profiles and seniority levels. * Proficiency in onboarding processes, project management, account scaling, and retention strategies—preferably in digital contexts. * Experience using CRM platforms, ticketing software, and customer satisfaction tracking tools. * Ability to identify growth opportunities within accounts (cross-selling / upselling) and negotiate renewals. * Intermediate/advanced English proficiency is desirable for engagement with international clients and partners. * Capacity to collaborate effectively within multidisciplinary teams, adapt to change, and drive innovation with a customer-centric mindset. #### **Key Tasks – Onboarding, KPI Monitoring, and Customer Success Management** * Plan and lead onboarding, training, and service adoption processes for new clients. * Conduct systematic monitoring of KPIs related to satisfaction, retention, usage, and growth across your assigned portfolio. * Collaborate with internal teams (product, data, sales, marketing) to address requests, resolve issues, and ensure operational excellence. * Clearly communicate results, progress, and areas for improvement to both clients and leadership. * Monitor overall customer experience and propose preventive actions to reduce churn and increase satisfaction. * Actively participate in internal training and stay continuously updated on customer experience and technology trends. ##### **Profile – Service Orientation, Analytical Thinking, and Problem Solving** * Strong service orientation and sensitivity to diverse customer needs. * Autonomy, organizational skills, and resilience when handling complex situations—including effective prioritization and multitasking. * Ability to solve problems, identify improvement opportunities, and propose consultative, solution-oriented approaches. * Strong communication skills, empathy, and interpersonal abilities to build long-term, trust-based relationships. * Commitment to values of diversity, inclusion, and collaboration within dynamic, cross-functional teams. * Proactivity, an innovative mindset, and enthusiasm for making a positive impact on the customer experience. ###### **Benefits and Growth – Career Path in Customer Success for Digital Marketing** * Competitive salary with incentive schemes tied to achieving customer satisfaction and retention goals. * Continuous learning program covering customer experience, digital marketing, data, and project management. * Flexible hybrid work model at a leading company in digital innovation and transformation. * Opportunities for professional growth, participation in international projects, and access to top-tier certifications. * A diverse, supportive environment with recognition and collaborative learning alongside industry leaders in digital and marketing sectors.

C 20 de Noviembre 7, 23 de Marzo, 91153 Xalapa-Enríquez, Ver., Mexico

Negotiable Salary

Indeed

PR Manager

**Location:** Hybrid – Head office in city with remote work option **Contract Type:** Permanent **Professional Challenge** Are you passionate about enhancing an organization's visibility and positioning through innovative public relations strategies? If you are inspired by leading external communication processes, strengthening institutional image, and managing reputation in highly dynamic environments, we’d love to hear from you. We are looking for a creative, strategic individual with strong influence skills to coordinate key initiatives that engage diverse audiences. You will lead a committed team, managing media relationships, creating visibility opportunities, and ensuring excellence in every communication action. **Responsibilities – Management of Communication Strategies and Public Relations** ------------------------------------------------------------------------------------ * Develop and implement public relations plans aligned with organizational goals and values. * Manage contacts with media outlets, journalists, and opinion leaders to enhance brand visibility. * Create, supervise, and adapt communication materials: press releases, news articles, speeches, and institutional messages. * Monitor traditional media and digital platforms, identifying opportunities and managing potential reputation risks. * Lead communication crisis protocols, coordinating timely responses aligned with senior management. * Actively collaborate with marketing, human resources, and leadership teams to ensure consistency in internal and external messaging. * Organize events, press conferences, and visibility campaigns that reinforce the organization’s leadership position. ### **Desired Requirements – Experience in External Communications, Public Relations, and Reputation Management** * University degree in Public Relations, Communications, Journalism, or related fields. * At least 3 years of experience coordinating communication or PR projects within recognized companies, agencies, or institutions. * Proven ability in crisis management and developing digital and traditional communication strategies. * Excellent written and verbal Spanish; intermediate/advanced English proficiency for international communication and global events. * Outstanding writing, editing, and institutional storytelling skills. * Autonomy, proactivity, and results-driven mindset in hybrid/remote environments. #### **Key Functions – Leadership in Corporate Image Projects and Omnichannel Communication** * Drive updates to branding guidelines, tone of voice, and institutional presence. * Strengthen alliances and networking with sector stakeholders and relevant influencers. * Supervise content creation for corporate platforms and press outreach. * Analyze metrics and communication impact indicators to support decision-making. * Train and motivate the team in best practices for public relations and media engagement. * Identify emerging communication trends that enhance organizational reputation and innovation. * Manage communication budgets and vendor relationships for events and campaigns. ##### **Professional Profile – Leadership, Creativity, and Strategic Orientation in PR** * Ability to lead diverse teams and build constructive relationships with various audiences. * Innovative mindset, flexibility, and analytical thinking applied to institutional communication. * Skilled in negotiation, conflict resolution, and handling sensitive situations with ethics and diplomacy. * Commitment to inclusion, diversity, and equitable representation in communication. * Strong organizational, self-management, and prioritization skills in complex or changing environments. ###### **Benefits – Growth in Public Relations, Corporate Reputation, and Communication** * Competitive salary and performance bonus tied to visibility and reputation goals. * Continuous training program on communication trends, PR, and crisis management. * Creative, diverse, and innovation-focused work environment. * Flexible working hours and partial remote work options. * Direct involvement in shaping the image of a leading organization in its sector.

C 20 de Noviembre 7, 23 de Marzo, 91153 Xalapa-Enríquez, Ver., Mexico

Negotiable Salary

Indeed

PR Director

**Location:** Hybrid – Headquarters in city with remote work option **Contract Type:** Permanent **Professional Challenge** Are you inspired to build innovative communication strategies and lead corporate reputation in a digital context? If you have strategic vision, excellent public relations and crisis management skills, and a passion for brand storytelling, we want to meet you. We are looking for an enthusiastic, proactive person with high influence capacity to boost media presence and strengthen organizational positioning in the current environment. You will lead multidisciplinary teams, developing and integrating actions that enhance institutional image and reach of our key missions. **Responsibilities – Public Relations Management and Corporate Communication Strategies** -------------------------------------------------------------------------------------------------- * Design and execute comprehensive public relations plans aligned with business objectives and company culture. * Manage relationships with media outlets, journalists, influencers, and other relevant stakeholders in the information ecosystem. * Develop and supervise the writing of press releases, speeches, and key messages for institutional spokespersons. * Monitor reputation and media coverage, proposing improvement actions in response to image opportunities or risks. * Coordinate communication crisis management, leading the response committee and advising senior leadership. * Collaborate with digital marketing, brand management, and human resources teams to strengthen internal and external communication. * Organize events, conferences, and press activities to amplify our visibility and sector leadership. ### **Key Requirements – Experience in Public Relations, Institutional Communication, and Crisis Management** * University degree in Communication, Public Relations, Journalism, or related fields. * Minimum of 8 years of experience leading PR or external communication departments in corporate environments, agencies, or relevant institutions. * Proficiency in digital communication strategies and traditional media, including corporate social media management. * Proven experience in crisis handling and reputation management, with examples of successful cases. * Excellent writing, editing, and storytelling skills. * Intermediate/advanced English for international engagement, press releases, and global events. * Availability for hybrid work, with autonomy and results orientation. #### **Essential Functions – Leadership in Reputation Projects, Digital Communication, and Media Relations** * Lead the design and updating of our brand manual, communication tone, and institutional image. * Drive strategic partnerships with media, opinion leaders, and organizations related to the sector. * Supervise the production of institutional content for various platforms and audiences. * Manage media monitoring and evaluation of key communication impact indicators. * Train and develop the team in best PR practices, spokesperson roles, and constructive engagement with press and community. * Identify communication trends that can strengthen awareness, reputation, and connection with strategic audiences. * Coordinate budgeting and management of specialized communication and event vendors. ##### **Desired Profile – Leadership, Emotional Intelligence, and Strategic Creativity** * Collaborative leadership, ability to motivate and manage interdisciplinary teams. * Skill in building trust-based relationships with internal and external stakeholders. * Innovative vision and continuous improvement mindset in institutional communication. * Excellent active listening, diplomacy, and conflict resolution skills. * Commitment to diversity, inclusion, and equitable communication representation. * Organization, adaptability, autonomy, and priority management in dynamic environments. ###### **Benefits – Professional Growth in Communication and Public Relations** * Competitive salary and incentive scheme based on reputation and impact results. * Ongoing training in communication trends, PR, digital storytelling, and crisis management. * Creative, diverse, and collaborative environment focused on communication excellence. * Flexible working hours, wellness benefits, and hybrid work policies. * Direct involvement in consolidating the reputation of a leading brand in the sector.

C 20 de Noviembre 7, 23 de Marzo, 91153 Xalapa-Enríquez, Ver., Mexico

Negotiable Salary

Social Service: Internal Communication Analyst64150646688769123

Indeed

Social Service: Internal Communication Analyst

**SOCIAL SERVICE** ------------------- as **Internal Communication Analyst** for Grupo Comex CARE. You will be responsible for designing strategies and internal communication models that promote the dissemination of corporate identity among organization members. RESPONSIBILITIES * Design a strategic internal communication plan. * Propose informative campaigns. * Organize internal events. * Lead and foster internal dialogue among all company departments. * Draft internal announcements to be distributed through various communication channels. * Conduct periodic internal communication audits and workplace climate analysis. Knowledge required **for performing duties:** * Excellent proficiency in Office tools. * Experience with Corel, Illustrator, Photoshop, or similar software. * Strong writing skills. * Experience managing social media platforms. Skills required **for performing duties:** * Computer proficiency * Typing skills * Numerical ability * Communication * Results orientation Apply to become part of Grupo Comex CARE and contribute to our mission of excellence in internal communication.

C. Poeta Jesús Díaz 147, Zona Centro, Centro, 91000 Xalapa-Enríquez, Ver., Mexico

Negotiable Salary