**Role Summary** We are looking for an expert in **data management, social media listening, and reporting** to join a growing independent creative agency. This role will be responsible for managing, monitoring, and analyzing data from multiple digital and social platforms, generating actionable reports for various clients and internal teams. The candidate will work closely with strategy, creative, and account teams to identify trends, insights, and optimization opportunities in brand campaigns and online presence. **Responsibilities – Social Media Listening, Data Analysis, and Reporting** ---------------------------------------------------------------------------- * Monitor and manage data on mentions, interactions, and key metrics from platforms such as Facebook, X, Instagram, TikTok, YouTube, and specialized forums, using advanced **social listening** tools. * Analyze conversations and relevant trends around brands, industries, products, and competitors, identifying critical topics and opportunities. * Design, develop, and present **periodic reports on social performance, brand health, and sentiment analysis**, tailored to each client’s objectives. * Collaborate with creative and strategy teams to transform findings into tactical recommendations and content improvements. * Customize dashboards, alerts, and monitoring systems according to campaign needs, product launches, or crisis situations. * Ensure data quality, integrity, and consistency throughout the process of collection, integration, analysis, and presentation. * Identify patterns, opportunities, and risks from large volumes of structured and unstructured data. * Train and support teams in the proper use of social listening tools and monitoring dashboards. ### **Key Requirements – Data Management, Social Listening, and Reporting** * Proven experience (minimum 2 years) in **data management, digital analytics, social listening, or monitoring within agencies, consulting firms, or major brands**. * Advanced proficiency in at least two leading **social listening** tools (e.g., Brandwatch, Talkwalker, Sprinklr, Digimind, Meltwater), along with deep knowledge of social media analytics. * Ability to transform quantitative and qualitative data into clear, visual, and decision-oriented reports. * Strong command of Excel, Google Sheets, and data visualization platforms (Tableau, Data Studio, or Power BI preferred). * Solid written and verbal communication skills, capable of presenting findings clearly to diverse audiences. * Sensitivity to identify reputational risks, emerging trends, and engagement opportunities in digital ecosystems. * Intermediate English proficiency for reading and extracting insights from international markets (preferred). #### **Soft Skills and Competencies – Data Analytics, Social Media, and Team Collaboration** * Methodical approach, results-oriented, and meticulous attention to detail. * Critical, analytical thinking and strong synthesis capabilities. * Effective collaboration and assertive communication with multidisciplinary teams. * Organized, disciplined, and self-managed to balance multiple projects and deadlines. * Proactive in anticipating opportunities and proposing new solutions. * Willingness to continuously learn about digital trends and tools. ##### **Nice to Have** * Experience in **automated reporting, machine learning, or advanced sentiment analysis**. * Knowledge of performance metrics in digital campaigns, paid media, and comprehensive brand reputation monitoring. * Certifications in social listening or data analytics tools. * Experience working with clients across different industries and multicultural contexts. ###### **Work Culture and Modalities – Inclusion, Flexibility, and Growth** * This position is open to individuals of any identity or background, promoting an inclusive, equitable, and diverse culture. * 85% remote, with occasional in-person participation in Mexico City for key meetings or client sessions (non-exclusive). * Agile work environment focused on continuous learning, analytical creativity, and idea exchange. * Access to training, innovation resources, and opportunities for professional and personal development. * Regional networking, collaborating with creative teams and projects across Latin America. If you're looking for a place where your analytical talent and passion for digital data create real impact on leading brand projects, we invite you to join our independent and creative team. Apply now to turn information into insights and connect brands with audiences through data!