Technical Support Assistant Monthly gross salary: $11,790.06 Schedule: Monday through Friday from 8:00 am to 6:00 pm with one hour for lunch; Saturday off Statutory benefits: Vacation time Vacation bonus IMSS coverage from day one at full declared salary Christmas bonus (Aguinaldo) Profit sharing (Utilidades) Preferred discounts Grocery vouchers Work schedule from Monday to Friday **Specifications:** Education: Technical degree Work experience in position: 1 year Software skills: Experience with any ERP system Fault detection Configurations, preventive and corrective maintenance of printers and networks Installation and maintenance of technologies; assistance, diagnostics and troubleshooting System verification, updates and configuration; backup management and security assessment **Skills:** Quick learner Active Ability to follow instructions Teamwork Collaborative Energetic Friendly Attention to order Organized Customer service The Technical Support Assistant is responsible for delivering high-quality technical assistance to both customers and internal staff, ensuring proper handling of warranties, returns, and operational support. This role requires diagnostic abilities, a friendly demeanor, organizational skills, and the capacity to resolve incidents related to technological products and administrative processes. **Main Responsibilities:** * **Warranty and return management:** – Receive, inspect, and diagnose equipment submitted under warranty or for return. – Identify faults, perform functional tests, and document findings. – Prepare technical reports and coordinate follow-up actions with suppliers. – Ensure all processes comply with internal policies and brand-specific requirements. * **Customer support:** – Provide basic technical support and guidance on product operation. – Address customer inquiries regarding installations, configurations, or common malfunctions. – Maintain clear, professional communication focused on solutions. – Advise customers on warranty procedures, exchanges, or replacements. * **Internal department support:** – Assist sales, shipping, warehouse, and administrative teams with technical requests. – Provide support in testing, diagnostics, and configuration of internal equipment. – Help prepare and verify technical readiness of products prior to shipment. * **Control and documentation:** – Record incoming, outgoing, and movement of warranty equipment. – Maintain organization in inspection areas, workbenches, and technical stations. – Accurately document each case in the system to ensure traceability. * **Equipment installation, inspection, and testing:** – Perform hardware and software tests as required for each product. – Configure basic devices (cameras, routers, NVR/DVR, sensors, etc.). – Prepare tested kits or equipment for replacement or re-entry into inventory. * **Coordination with supervisor:** – Carry out tasks assigned by the Technical Support Supervisor. – Report incidents, resolution times, and department needs. – Participate in internal training sessions and technical updates. * **Basic internal maintenance:** – Assist in organizing the workspace, managing tools, and maintaining work area cleanliness. – Perform simple maintenance on internal equipment when needed. **Desired Profile:** Responsible individual with a service-oriented attitude, interest in technology, and the ability to solve technical problems in an organized and efficient manner. Patience, strong communication skills, teamwork, and willingness to continuously learn are highly valued. Problem-solving Employment type: Full-time, Indefinite duration Salary: $11,790.06 per month Benefits: * Employee discount * Sick days * Option for indefinite contract * Grocery vouchers Education: * Incomplete or ongoing high school (Desirable) Experience: * Warehouse experience: 2 years (Desirable) Work location: On-site