**REQUIREMENTS:** * Minimum 1 year of experience * Daily incident reporting * Constant monitoring of operational staff at service locations and supervisors * Analysis of incidents, response time, and resolution time * Preparation of reports directed to operations * Availability for flexible working hours * Proficiency in using computer equipment, telephones, Microsoft Office suite, and Outlook email * Analytical skills * Management of performance indicators * Adherence to processes * Maintenance of database information * Provision of support and assistance in case of emergencies * GPS platform operation Employment type: Indefinite-term position Salary: $11,000.00 per month Benefits: * Option for an indefinite-term contract * Company-provided mobile phone * Free uniforms Education: * Completed high school (Desirable) Experience: * Security: 1 year (Desirable) Work location: On-site employment