Telephone Collections Executive

Description

Position Summary: Responsible for managing and recovering accounts with charged-off delinquency through negotiation and follow-up on delinquent portfolios to meet targets and maintain professional customer service. Key Highlights: 1. Management and recovery of difficult delinquent portfolios 2. Advanced negotiation and persuasion skills 3. Goal-oriented work with a results-focused approach **CHARGED-OFF COLLECTIONS EXECUTIVE** **Position Objective:** Manage and recover charged-off delinquent accounts using negotiation strategies, delinquent portfolio follow-up, and recovery techniques, ensuring achievement of delinquent portfolio recovery targets while maintaining professional customer service. **Main Responsibilities:** * Make collection calls to customers with delinquent and charged-off accounts. * Negotiate payment agreements, payment commitments, and settlements. * Conduct timely follow-up on payment commitments. * Update information and manage records in internal systems. * Locate customers using various search tools. * Achieve company-established recovery targets. * Effectively handle objections and resolve conflicts. * Prepare management and recovery reports. * Maintain confidentiality and proper handling of customer information. * Apply collection strategies specifically focused on recovering difficult portfolios. **Requirements** * Completed or incomplete high school diploma. * Minimum 1 year of experience in charged-off delinquency collections. * Experience managing delinquent portfolios and advanced negotiation. * Strong verbal communication and persuasion skills. * Basic proficiency in Excel and collection systems. * Ability to work under targets and pressure. * Excellent attitude and strong sense of urgency. **Competencies** * Effective negotiation. * Assertive communication. * Frustration tolerance. * Results orientation. * Organization and follow-up. * Active listening. * Teamwork. Salary: Up to $9,500\.00 per month Workplace: On-site employment