Technical Support Analyst

Description

Job Summary: We are seeking a Technical Support Analyst to ensure the operational continuity of services and technological tools within an expanding company. Key Highlights: 1. Professional growth opportunities in an expanding company. 2. Professional development and stability. 3. Workplace culture focused on employees. At **HM Group**, we specialize in the distribution and marketing of food products from market-leading brands for over 15 years, with nationwide presence. We grow day by day, and through our expansion, we create opportunities for each team member to learn, develop, and build a solid professional career. **Due to growth, we are looking for our next:** **Technical Support Analyst** **Job Objective** Ensure timely and accurate technical support for organizational users, guaranteeing the operational continuity of services and technological tools. **Main Responsibilities:** * Provide preventive and corrective support and maintenance for computer and telephony equipment. * Monitor internet service providers. * Manage delivery, control, and inventory of computer equipment. * Create and manage email accounts. * Train users on Microsoft tools and corporate applications. * Address and track technical incidents and requests **Requirements:** * Bachelor’s degree in Computer Science, Computer Systems, or related fields. * Minimum 2 years of experience providing end-user technical support. * Analytical and problem-solving skills. * **Willingness to travel within the metropolitan area. (Mandatory)** * On-site work schedule: Monday to Friday, 8:00 AM to 5:00 PM; Saturdays, 8:00 AM to 2:00 PM\. **We Offer:** * Competitive base salary * Statutory benefits * An expanding company with growth opportunities * Professional stability and development * A workplace culture focused on its employees **Work Location: Agricola Oriental, CDMX. (15 minutes from Puebla Metro Station)** **Join our expanding team and build your professional future with us!**