Branch Assistant Manager

Description

Position Summary: Support branch administration and operations, achieve sales targets, ensure smooth operations and customer satisfaction. Key Responsibilities: 1. Branch administration and operations 2. Customer service and staff supervision 3. Coordination of operational and administrative processes **Purpose of the Position (Reason for Existence)** Support the proper administration and operation of the branch. Achieve assigned sales targets, ensuring smooth operational and administrative functioning of the branch in accordance with corporate philosophy and quality policy, thereby guaranteeing full customer satisfaction. **Position Profile** Age: 23 to 35 years Health Status: Excellent physical condition Gender: Not specified Valid Driver’s License Education: High school diploma Marital Status: Not specified Willingness to travel within the city: Yes Experience: 2 years in a similar position Position-related knowledge: * Customer service * Personnel administration **Main Responsibilities** * Supervise proper branch opening and complete the current checklist for this function. * Coordinate workshop cleaning and organization based on official roles. * Serve customers according to the current customer service protocol across various communication channels. * Receive and deliver vehicles in accordance with the current process. * Supervise mechanical work performed by technicians according to current work instructions. * Manage service delivery timelines. * Provide service quotations through various customer communication channels (in-person, telephone, social media). * Supervise the personal appearance of subordinates. * Support compliance with staff dress code and PPE requirements. * Ensure vehicle cleanliness per the current washing instructions. * Ensure proper utilization of human resources, supplies, machinery, and equipment. * Comply with the current procurement process for supplies and spare parts. * Safeguard inventory located at the branch. * Ensure proper functioning of tools and equipment; report any issues to the immediate supervisor. * Maintain electronic appointment schedule for scheduled services. * Implement the post-sales process. * Supervise proper branch closing. Employment Type: Full-time Salary: Starting from $3,000.00 per week Education: * Completed high school diploma (Preferred) Experience: * Automotive mechanics: 1 year (Preferred) * Customer service: 2 years (Mandatory) Language: * English (Preferred) License/Certification: * Driver’s license (Preferred) Work Location: On-site employment