Field Technical Support

Description

Job Summary: We are seeking a Field Technical Support specialist to provide direct user assistance, resolve hardware and software incidents, and ensure proper operation of equipment. Key Responsibilities: 1. Provide on-site technical support to end users 2. Diagnose and resolve hardware, software, and network issues 3. Perform preventive and corrective maintenance on equipment **Join our team!** Job Description: We are seeking a Field Technical Support specialist to provide direct user assistance, resolve hardware and software incidents, and ensure the proper operation of company equipment and systems. ***\-Responsibilities*** * Provide on-site technical support to end users. * Diagnose and resolve hardware, software, and network issues. * Install, configure, and maintain computers, printers, and peripherals. * Provide support for operating systems (Windows / macOS, as applicable). * Handle and follow up on support tickets. * Perform preventive and corrective maintenance on equipment. * Document incidents and applied solutions. ***\- Requirements*** * Technical degree or bachelor's degree in Computer Science, Information Technology, or related field (in progress or completed). * Minimum 6 months of on-site technical support experience. * Basic networking knowledge (cabling, IP addressing). * Proficiency with support tools. * Willingness to travel. * Strong service attitude and effective communication skills with users. ***\- We Offer*** \- Fixed monthly salary of 12,000 pesos **tax-free**\+ Travel allowances. \- **Monthly productivity bonus** (up to 6,000 pesos) \- Statutory benefits from day one. \- Ongoing training. Employment Type: Full-time, Indefinite-term Work Location: On-site employment Employment Type: Full-time Salary: $12,000\.00 \- $18,000\.00 per month Work Location: On the road