TECHNICAL SUPPORT AND OPERATIONS ASSISTANT

Description

**Technical Support and Operations Assistant** Are you an extremely organized person who enjoys customer service and is passionate about technology? At **Neurotech**, we are seeking a **Technical Operations Assistant**. Your primary role will be the administrative control hub for our technical team: coordinating schedules, tracking incident reports, ensuring prompt handling of initial support calls (Level 1\), and guaranteeing that our customers receive an impeccable experience. If your strengths lie in organization, logistics, and assertive communication—and you possess the curiosity to learn basic networking concepts—this position is for you! **Key Responsibilities** * **Schedule Coordination and Logistics:** Organize, assign, and track daily field technician crew routes and activities (installations, maintenance, support). * **Level 1 Support and Customer Assistance:** Serve as the first point of contact via phone or chat for customer incidents. Perform guided basic diagnostics (e.g., device reboots, network status verification) before escalating to a technician. * **Administrative Control and Reporting:** Log, open, and track each report (ticket) through its full lifecycle in the system until closure. * **Confirmation and Follow-up:** Call customers to confirm installation appointments, verify their presence at the address, and conduct basic post-service satisfaction surveys. * **Material Management:** Assist in logging basic tools or equipment requested by technicians for their daily routes. **Profile** * **Education:** Technical or incomplete degree in Administration, Logistics, Computer Science, Systems, or related field. * **Experience:** Minimum 1 year in customer service, technical reception, field crew dispatching, telemarketing, or administrative follow-up roles. * **Administrative Skills:** * **Organization and Control:** Ability to manage dynamic schedules and prioritize urgent tasks without losing oversight. * **Assertive Communication and Empathy:** Strong verbal skills and excellent interpersonal demeanor to calm frustrated customers and coordinate field staff. * **Results Orientation and Follow-through:** Someone who does not leave reports unresolved and ensures all tasks are completed. * **Technical Skills:** * Proficient computer use, office software (basic/intermediate Excel), and ability to quickly learn internal management systems (CRM/Ticketing Systems). * General knowledge or familiarity with modems, routers, or internet connectivity (we provide comprehensive technical support training). **What We Offer?** * Initial and ongoing technical training (you’ll learn networking fundamentals and support techniques). * Job stability and opportunities for growth within the operations area. Employment Type: Full-time Salary: Starting at $14,500\.00 per month Work Location: On-site