Customer Service Representative

Description

Summary: Seeking a proactive individual to monitor customer systems, manage orders, and ensure seamless communication to prevent disruptions in an automotive manufacturing environment. Highlights: 1. Monitor customer systems and daily activities to prevent disruptions 2. Collaborate with internal teams to meet customer needs and resolve issues 3. Utilize SAP and customer systems for order processing and release error reports **GENERAL** (Describe the overall duties and responsibilities of the job): Avoid any disruption at the customer's plant, monitor errors, communicate any machinery issue an escalate issues that can cause a risk with our customers. **ESSENTIAL DUTIES AND RESPONSABILITIES** (Duties required for successful job performance): Establish and maintain positive communication with external and internal costumers. Monitor the activities of our clients daily through the systems used by each of them. * Daily monitor of customers systems (Covisint, FCA portal, Honda, GM, and others) * Run release error report in order to assure accurate customer orders are in the SAP system. * Make contracts (SSA’s, SO’s, Proto SO’s) in the SAP system to assure release information in loaded into the system. * Run Delivery Orders (DO’S) in order to meet customer needs for shipments. * Close tasks in campfire and follow up until price is entered in the orders. * Daily monitor of customers systems. Maintain and dispute what corresponds to MP\&L department. * Monitor customers score card and take an action if need it. * Manage and handle expedites shipments if customer needs it and make sure of PF codes are correct. * Escalate issues with supervisor and/or with manager before the customer might be impacted. * Teamwork with other departments in the plant in order to meet customer needs. * Complies with ISO 14001 according to FSA\-346 Matrix of Roles Responsibility and Authority. * Assist and participate in mandatory training sessions. * Realize each function within the internal work guidelines and regulations, Code of conduct, follow Security rules and guidelines, comply with having a cleanliness and Hygiene general environment and follow other policies and procedures. * Participate actively in continuous improvement tasks according to established plans. * Participate in simulated emergency drills as part of the evacuation brigade and lead staff personnel. * Not limited to other functions assigned by immediate supervisor. * All the responsibilities and follow the authority assigned according to the FTM\-EHS\-12 Roles, Responsibility and Authority Matrix from ISO 14001 /45001 * Complies with policies and procedures pertaining to facility or divisional adopted standards such as IATF 16949\. **REQUIRED EDUCATION, EXPERIENCE and KNOWLEDGE** (Required occupational qualifications and other requirements) **EDUCATION** * Obtained bachelor’s degree. * Fluent English. Minimum Level B2 \- upper intermediate **EXPERIENCE** * Experience in automotive companies. * Desire mandatory trainings by client (In case of not having them, they will be programmed in the annual training plan) * SAP System preferably **KNOWLEDGE** * EPR system SAP * Customer systems (DDL\-SMART) * Shipping orders (DO’s, SO, Shippers) * Release error (EDI) * Knowledge of manufacturing processes and supply chain management **REQUIRED SKILLS and ABILITIES** (Those needed to perform the essential functions of the job) * Pro\-active. * Ability to work as a team member. * Strong communication skills * Problem solving * Good organization and follow up for all department responsibilities Cooper Standard is an Equal Employment Opportunity employer. All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Please note that Cooper Standard maintains a list of preferred recruiting agencies and only members of our Talent Acquisition Department have the authority to engage and authorize recruiting services. We also do not seek or accept unsolicited resumes from third party recruiters or staffing agencies. Any unsolicited resumes sent to Cooper Standard will be considered unencumbered and free from any charge whatsoever.