At **Transnetwork**, we are an innovative company in the remittance industry, committed to excellence and the development of effective financial solutions. Our work environment is dynamic, collaborative, and continuously learning, where we support the growth and development of each of our team members. **JOB OBJECTIVE** Provide efficient customer service and support to users and sub-agents regarding family remittances through various communication channels, ensuring proper handling of inquiries, complaints, and requests according to established procedures. **FUNCTIONS** * Provide assistance to users and sub-agents * Resolve user and sub-agent questions via email, chat, etc. * Provide information about services to users and sub-agents * Respond to customer inquiry calls and emails through established communication channels. * Properly use the call-assignment system, which includes logging in, taking breaks, and logging out at the end of the shift. * Accurately identify complaints, claims, or suggestions and record them in the Complaint Log to ensure appropriate responses to customers. **REQUIREMENTS** * High school diploma or Bachelor’s degree * Experience in a similar position * Salesforce experience preferred * Strong customer service attitude * Organized * Responsible \* **WE OFFER:** * Hybrid work model * PDL and above * Savings Fund * Grocery vouchers * Collaborative work environment. * Career development opportunities within an international company. Job type: Full-time Salary: $12,000.00 \- $13,000.00 per month Benefits: * Company parking * Flexible hours * Major medical expense insurance * Life insurance * Grocery vouchers Application question(s): * What is your monthly gross salary expectation (MXN)? * Years of experience in call center or customer service Work location: Hybrid remote in San Pedro Garza García, N.L.