Position Summary: Respond to guest requests, provide information about the hotel and surrounding area, and ensure guest satisfaction through professional service. Key Highlights: 1. Offers exquisite experiences in a luxurious environment 2. Fosters positive workplace relationships and teamwork 3. Provides unconditional service that anticipates guests’ needs **Additional Information** **Job Number**26017983 **Job Category**Rooms \& Guest Services Operations **Location**The St. Regis Costa Mujeres Resort Cancun, CARRETERA PUERTO JUAREZ\-PUNTA SAM SM 001 MZ 002 LOTE 07, Isla Mujeres Zona Continental, Quintana Roo, Mexico, 77520 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Respond to guest requests for special arrangements or services (e.g., transportation, reservations, laundry service) by making arrangements or identifying appropriate vendors. Address special requests from guests with exceptional needs and follow up to ensure their satisfaction. Gather, summarize, and provide guests with information regarding the hotel and local amenities, such as special events and activities. Respond to, log, and process all guest calls, messages, requests, questions, or concerns. Contact the appropriate person or department (e.g., Bell Staff, Housekeeping Department), as needed, to resolve guest calls, requests, or issues. Review employee shift logs and daily memo books, and document relevant information in records. Monitor seat availability, service, safety, and guest well-being in the club lounge. Report accidents, injuries, and unsafe working conditions; conduct and obtain safety training and certifications. Comply with all company policies and procedures; ensure uniform and personal appearance are neat and professional; maintain confidentiality of proprietary information; and protect company assets. Greet and acknowledge all guests according to company standards; anticipate their service needs and fulfill them; assist guests with disabilities; and thank guests with genuine appreciation. Communicate with others using clear and professional language; prepare and review written documents accurately and completely; and answer phones using proper protocol. Cultivate and maintain positive workplace relationships with others; support the team in achieving common goals; and listen to and respond appropriately to other employees’ concerns. Adhere to quality assurance expectations and standards. Stand, sit, or walk for extended periods or throughout the entire work shift. Move, lift, or carry objects weighing 10 pounds or less. Perform other reasonable job duties as requested by supervisors. DESIRABLE SKILLS Education: High school diploma or equivalent General Educational Development (GED) certificate. Relevant Work Experience: No relevant work experience required. Supervisory Experience: No supervisory experience required. License or Certification: None *At Marriott International, we are committed to offering equal opportunities, ensuring everyone feels welcome, and facilitating access to employment opportunities. We actively promote an environment where the diverse backgrounds of our associates are valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to not discriminating on the basis of disability, veteran status, or any other characteristic protected by applicable law.* St. Regis Hotels \& Resorts, combining timeless glamour with a forward-looking spirit, is dedicated to delivering exquisite experiences across more than 50 luxury hotels and resorts in premier locations worldwide. Beginning with the debut of The St. Regis Hotel in New York by John Jacob Astor IV in the early 20th century, the brand remains committed to an unconditional level of service that anticipates guests’ needs—delivered flawlessly by a team of warm hosts who combine classic sophistication with modern sensibility, along with exclusive butler service. We invite you to explore employment opportunities at St. Regis. By joining St. Regis, you join a portfolio of brands under Marriott International. **You’ll be** where you can do your best work, **you’ll start** fulfilling your purpose, **you’ll be part of** an incredible global team, and **you’ll become** your best self.