Position Summary: As an Assistant, you will greet and escort guests, inform them about property amenities, explain room functionalities, and handle luggage and transportation needs. Key Highlights: 1. Provide guest service and assistance with luggage and transportation 2. Inform guests about property amenities and local activities 3. Ensure safety, professionalism, and quality standards **Additional Information** **Job Number**26017986 **Job Category**Rooms \& Guest Services Operations **Location**The St. Regis Costa Mujeres Resort Cancun, CARRETERA PUERTO JUAREZ\-PUNTA SAM SM 001 MZ 002 LOTE 07, Isla Mujeres Zona Continental, Quintana Roo, Mexico, 77520 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Greet and escort guests to their rooms. Open doors and assist guests/visitors entering and exiting the property. Inform guests about property amenities, services, operating hours, areas of interest, and local activities. Identify and explain room functionalities to guests (e.g., how to use the room key, minibar, locations of ice machines and vending machines, in-room safe, personalized laundry services). Carry guests’ luggage to and from their rooms or designated bell stand area. Assist with storing and retrieving luggage. Assist guests and visitors entering and exiting vehicles, including loading and unloading luggage. Provide guests with directions to their destinations. Arrange transportation (e.g., taxi, shuttle service) for guests/visitors, and record advance transportation requests as needed. Communicate parking procedures to guests/visitors. Comply with all company safety policies and procedures; report any maintenance issues, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure both uniform and personal appearance are neat and professional. Maintain confidentiality of company-owned information; protect company assets. Support all coworkers and treat them with dignity and respect. Support the team in achieving common goals. Meet quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than 50 pounds (22.50 kg) or equivalent without assistance. Assist in moving, lifting, carrying, and placing objects weighing more than 75 pounds (33.75 kg). Stand, sit, or walk for extended periods or throughout the entire work shift. Move at a pace required to respond to work situations (e.g., run, walk, jog). Read and visually verify information in various formats (e.g., small print). Reach above head and below knees, including bending, twisting waist, dragging, and stooping. Navigate inclined, uneven, or slippery surfaces and stairways. Climb up and down stairways and/or service ramps. Welcome and recognize all guests in accordance with company standards. Speak with others using clear and professional language; answer telephone calls using appropriate etiquette. Remain alert for potentially objectionable persons on the property. Perform other reasonable job duties as requested by supervisors. DESIRABLE SKILLS Education: High school diploma or equivalent General Educational Development (GED) certificate. Work Experience: No related work experience required. Supervisory Experience: No supervisory experience required. License or Certification: None *At Marriott International, we are committed to providing equal opportunities, ensuring everyone feels welcome, and facilitating access to employment opportunities. We actively foster an environment where the diverse backgrounds of our associates are valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to not discriminating on the basis of disability, veteran status, or any other characteristic protected by applicable law.* St. Regis Hotels \& Resorts, combining timeless glamour with a forward-thinking spirit, is dedicated to delivering exquisite experiences across more than 50 luxury hotels and resorts in premier locations worldwide. Beginning with the debut of The St. Regis Hotel in New York by John Jacob Astor IV in the early 20th century, the brand remains committed to an unconditional level of service that anticipates guests’ needs—delivered flawlessly by a team of warm hosts who blend classic sophistication with modern sensibility, as well as exclusive butler service. We invite you to explore employment opportunities at St. Regis. By joining St. Regis, you join a portfolio of brands under Marriott International. **You’ll be** where you can do your best work, **you’ll start** fulfilling your purpose, **you’ll be part of** an incredible global team, and **you’ll become** the best version of yourself.