Job Summary: Redinet is seeking a Help Desk Engineer to provide first-level technical support, resolve incidents, and ensure operational continuity and customer satisfaction. Key Highlights: 1. First-level technical support for internal and external users 2. Resolution of incidents related to software, hardware, networks, and platforms 3. Experience administering the Office 365 console and Active Directory **Redinet is seeking a Help Desk Assistant in Polanco – Miguel Hidalgo, Ciudad de México** --------------------------------------------------------------------------------------- **We are looking for a Help Desk Engineer. JOIN OUR TEAM!** **Objective:** Provide first-level technical support to internal and external users, resolving incidents related to software, hardware, networks, and collaborative platforms, ensuring operational continuity and customer satisfaction. **Mandatory requirement:** Experience administering the Office 365 console and Active Directory. **Responsibilities:** * Receiving and managing tickets via email and the support portal. * Diagnosing and resolving technical issues (Microsoft 365, Active Directory, hardware, and networks). * Updating the ticketing system with case tracking and closure. * Generating support reports and response time metrics. * Conducting internal and external training on technological tools. * Participating in technical certification processes. **Academic Qualification:** Degree in Systems Engineering, Computer Science, or related field (completed, incomplete, or in progress). **Requirements:** * Minimum 1 year of experience with Microsoft 365, email, Outlook, Office, Windows, and customer service. * Desired: Experience handling incidents related to Microsoft 365. **Desired Education Level:** Higher education – incomplete **Desired Experience Level:** Mid-level **Departmental Function:** Technology / Internet **Industry:** IT Services and Consulting **Skills:** * Microsoft 365 *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=69ab4d982e00002400d59b7f&source=indeed