Account Implementation

Description

Position Summary: Support the provision of personalized service and manage processes, requests, and requirements to ensure customer satisfaction. Key Highlights: 1. Personalized customer service to resolve requests in a timely manner. 2. Facilitate communication with the customer on various topics. 3. Monitor and manage deviations to support decision-making. **Location** ------------- Blvd. Independencia No 851 Ote. Col. Granjas San Isidro, Torreón, Coahuila. C.P.27100\. **Mission or Objective:** ---------------------- Support the delivery of the offered service by managing processes, requests, transactions, clarifications, and business requirements, thereby ensuring adherence to timelines and customer satisfaction. **Function \- Responsibility:** ------------------------------- 1\.\- Manage the assigned account by delivering personalized service to address all requests within established timeframes. (30%) 2\.\- Facilitate the relationship and communication with the customer on various required topics. (30%) 3\.\- Populate the control dashboard to jointly monitor and manage deviations with responsible parties for timely decision-making. (20%) 4\.\- Execute established maintenance processes for the business to ensure compliance with agreed service standards. (10%) 5\.\- Manage and handle special cases to ensure correct resolution related to underwriting and/or claims.(10%)**Education:** ---------------- Bachelor’s degree or Engineer, 100% credits completed in Economics \- Administration**Language:** ----------- **Tool Proficiency:** --------------------------- **Academic Knowledge \- Certifications:** ------------------------------------------------ * Accounting * Administration * Executive Presentations **Experience and applicable responsibilities:** ----------------------------------------------------- * Experience in customer service and interaction with executives / insurance sector / claims follow-up * Development of measurement tools and control dashboards to evaluate results, database handling and interpretation * System proficiency (INFO, Azul), team management, and internal GNP processes * Underwriting processes (issuance, collections) and policies across various lines of business for effective management and conflict resolution **Areas or Experience in:** --------------------------- Analyst or Advisor * Auto underwriting areas (applicable only for Banamex project); GMM Group Life (applicable for Post-sale) * Customer service or claims follow-up * Collections **No official validity** -----------------------