Technical Support

Description

Job Summary: Provides first- and second-level technical support to Apple users, delivering personalized service and service follow-up. Key Highlights: 1. Specialized technical support for Apple products 2. Personalized customer service 3. Career growth and continuous training MacStore. We are a leading company in the distribution of Apple products and services (APR. APPLE PREMIUM RESELLER), with over 30 years in the market and 76 branches across the entire Mexican Republic. **Technical Support at MacStore Plaza Dila** ------------------------------------------ **Responsibilities:** * Provide first- and second-level technical support to Apple users. * Deliver personalized customer service. * Follow up on completed services. * Suggest additional services and promotions. * Meet performance metrics and indicators. **Schedule: Monday to Sunday, rotating shifts from 11:00 a.m. to 8:00 p.m. or 12:00 p.m. to 9:00 p.m. (Rotating weekly break)**. **Compensation:** * **Gross monthly salary: $9900\.** * **Monthly food vouchers**: **$350 for entry-level staff, increasing to $500** * **Punctuality bonus**, starting from the 2nd month onward: **$900** **Statutory and Enhanced Benefits:** * 100% IMSS contribution. * Direct employment contract with the company. * 17-day Christmas bonus, increased based on seniority. * 12 vacation days. * Vacation premium. * Profit-sharing of up to 3 months. * Life insurance and funeral expense assistance. * Uniforms. * Career growth. * Continuous training. **Additional Benefits after 3 Months (Permanent Position)** * **Apple Certified Macintosh Technician certification** * Savings fund. * **Salary increase at the third month** * **Service commissions** * Discounts on prestigious brands. * Christmas bonus. **Requirements:** * Education: Completed high school or higher * Passion for technology and Apple brand products. * Customer service orientation. * Willingness to travel. * Interest in sales. * Strong verbal communication skills. * Availability of time. If you meet the profile, apply now and become part of the MacStore experience.