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At SONDA, you will experience a work environment with diverse opportunities for personal and professional development.\n\n\nAn excellent place to learn and contribute to improving people's quality of life through technology.\n\n \n\nWe are looking for **Level 1B Help Desk Agent**\n\n **You will have the opportunity to:**\n\n* Provide technical support and assistance to users, ensuring timely resolution of their requirements.\n* Provide technical support by delivering and recording all necessary information to meet internal company and customer requirements.\n* Provide customers with technical assistance in resolving their incidents, managing all necessary actions to coordinate problem resolution and achieve customer satisfaction.\n\n **Ideal if you have knowledge and experience in:**\n\n* Customer service\n* Proficiency with Office software suite\n* Technical degree related to computer science or similar field\n* Experience in customer service and support\n* Experience handling tickets\n* Experience in technical support\n\n **What can you expect from us?**\n\n\nWork flexibility, promoting balance between your personal and professional life.\n\n\nSchedule: 48-hour weekly workweek.\n\n**On-site mode:** Blvd. Navarrete 66. 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At SONDA, you will live a work experience with various opportunities for personal and professional development. An excellent place to learn and contribute to improving people's quality of life through technology.\n\n \n\nWe are looking for a **Service Desk Agent Tier 2**\n\n **You will have the opportunity to:**\n\n* Provide support and technical assistance to users\n* Provide the client with technical assistance by solving their incidents\n\n **What requirements must I meet to join the team?**\n\n* **Advanced English level for written and verbal communication with internal and external customer**\n* High school diploma or GED\n* Basic computer navigation skills\n* Strong communication skills\n* IOS / Windows troubleshooting\n* VPN Support\n\n \n\nMonday to Friday, from 5:00 AM to 2:00 PM.\n\n\nOn site, only in Hermosillo.\n\n\nBlvd. Navarrete 66\\. Col. Valle Escondido.\n\n **What can you expect from us?**\n\n \n\nWork flexibility, promoting balance in your personal and professional life.\n\n\nProfessional development and constant evolution of your skills, always according to your interests.\n\n\nA collaborative, diverse and innovative environment that encourages teamwork.\n\n **What do we offer?**\n\n \n\nSONDA Academy, an educational platform for constant learning that seeks to maximize your professional development.\n\n\nSONDA Wellness, which promotes a series of initiatives focused on your physical, mental and social health.\n\n \n\nAnd much more!\n\n \n\nDiversity \\+Inclusion \\= Innovation and collaboration\n\n \n\nAt SONDA we are committed to diversity, we promote an inclusive environment that guarantees that talents can work in a positive climate that invites them to develop their professional career with equal opportunities.\n\n \n\nBecause we know that a diverse environment is a fundamental element in driving innovation, we look for candidates based on their professional qualifications, regardless of their race, skin color, religion, age, sex, sexual orientation, gender identity, nationality or disability.\n\n \n\nBe part of our team!\n\n \n\nTipo de puesto: Tiempo completo\n\n\nSueldo: $18,000\\.00 al mes\n\n\nLugar de trabajo: Empleo presencial Hermosillo.","price":"$MXN 18,000/year","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1762947540000","seoName":"t2-it-help-desk-agent","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-topahue/cate-help-desk-it-support/t2-it-help-desk-agent-6437728520768112/","localIds":"43","cateId":null,"tid":null,"logParams":{"tid":"37690df2-67d6-48a1-a349-a950a369eef1","sid":"93e44f9f-76fe-4d42-82cd-9131e841c155"},"attrParams":{"summary":null,"highLight":["Service Desk Agent Tier 2 role","Advanced English communication skills required","Onsite work in Hermosillo"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Hermosillo,Sonora","unit":null}]},"addDate":1762947540684,"categoryName":"Help Desk & IT Support","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"1261,1278,1446","location":"Blvr. 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This role is key to enabling strategic decision-making through interactive dashboards and reliable financial reporting.\n\n**Main Responsibilities:**\n\n* Design and develop Power BI dashboards with dynamic visualizations and intuitive navigation\n* Integrate and transform data from multiple sources (Excel, SQL, ERP, etc.)\n* Automate data analysis and visualization processes\n* Provide basic technical support to users (hardware, software, networks)\n* Train users on the use of reports and developed tools\n* Collaborate with the accounting department to validate financial data structures\n* Propose new metrics and visualizations that add business value\n\n**Requirements:**\n\n* Degree in computer systems engineering, computer science, or related field\n* Minimum of 4 years of experience in similar roles\n* Proficiency in Power BI, Power Query, SQL, APIs, ICTs, IoT, and cybersecurity\n* Desired experience with ERP or accounting systems\n* Intermediate English (technical reading and writing)\n* Experience leading teams (minimum 3 people)\n* Strong results orientation, analytical thinking, and focus on continuous improvement\n* Plus: experience with Oracle NetSuite\n\n**We Offer:** \nSalary: $25,000 gross monthly. \nStatutory benefits \\+ 30 days of Christmas bonus.\n\nCompany-provided benefits. \nOpportunities for professional growth \nCompany-provided benefits. \nCollaborative environment and focus on innovation\n\n**Are you passionate about turning data into strategic decisions?** \nApply now and become part of a team driving operational excellence through technology.\n\nPosition Type: Full-time, Indefinite duration\n\nSalary: $25,000\\.00 per month\n\nApplication Questions:\n\n* Are you a graduate in systems engineering, computer science, or related field?\n* Do you have +4 years of experience in a similar position?\n* What is your proficiency level in Power BI, Power Query, SQL, APIs, ICTs, etc.?\n* What is your English language level?\n* Do you have a valid VISA?\n\nWork Location: On-site job","price":"$MXN 25,000/year","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1761837798000","seoName":"power-bi-support-and-development-specialist","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-topahue/cate-help-desk-it-support/power-bi-support-and-development-specialist-6423523823475312/","localIds":"43","cateId":null,"tid":null,"logParams":{"tid":"75243150-6be2-429d-947e-d7ccfe862ee1","sid":"93e44f9f-76fe-4d42-82cd-9131e841c155"},"attrParams":{"summary":null,"highLight":["Power BI dashboard development","Data integration and transformation","Technical support and user training"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Hermosillo,Sonora","unit":null}]},"addDate":1761837798709,"categoryName":"Help Desk & IT Support","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"1261,1278,1446","location":"328M+M8 Hermosillo, Sonora, Mexico","infoId":"6414928718668912","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Telephone Agent","content":"Experience SONDA\n\n \n\nHere you transform your career!\n\n \n\nWhy join SONDA?\n\n\nThe answer is very simple: because just like you, we love what we do, we are passionate about innovation, and we are convinced that through knowledge and technology we will not only transform our customers' businesses but also the future. At SONDA, you will experience a work environment with diverse opportunities for personal and professional development. An excellent place to learn and contribute to improving people's quality of life through technology.\n\n \n\nWe are looking for **Level 1A Help Desk Agent**\n\n **You will have the opportunity to:**\n\n* Provide technical support and assistance to users, ensuring timely solutions to their requirements.\n* Provide technical support by delivering and recording all necessary information to meet the company's and its clients' internal requirements.\n* Provide customers with technical assistance in resolving their incidents, managing all necessary actions to arrange problem resolution and achieve customer satisfaction.\n\n **Ideal if you have knowledge and experience in:**\n\n* Customer service\n* Office suite software handling\n* Technical degree related to computing or similar field.\n* Experience in customer service and support.\n\n \n\nWhat can you expect from us?\n\n\nWork flexibility, promoting balance in your personal and professional life.\n\n\nWorking hours: 48 hours per week\n\n\nSalary: $9,000 gross per month\n\n**On-site mode:** Blvd. Navarrete 66\\. 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Do you have experience in data backup systems? Are you good with methodologies that allow adaptability?**\n\nWe are looking for a **Backup Consultant \\- Veritas Netbackup**\n\nContact **WhatsApp: 55 7905 7946**\n\n**On-site work \\- CDMX**\n\nThis professional is responsible for the administration and support of data backup systems. 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Join the leading Latin American company in IT services, a place where you can boost your career, gain knowledge, and grow professionally. In the operations area, we are currently seeking a **Help Desk Agent in French**.\n\n \n\n**You will have the opportunity to:**\n\n* Provide technical support and assistance to users, ensuring timely resolution of their requests.\n* Offer technical support by providing and recording all necessary information to meet internal company requirements and those of its clients.\n* Provide customers with technical assistance in resolving their incidents, managing all necessary actions to achieve problem resolution and ensure customer satisfaction.\n\n**You must have knowledge and experience in:**\n\n* **French: Advanced / Fluent Level**\n\n **Ideal if you have knowledge and experience in:**\n\n* Technical degree related to computing or similar fields.\n* Experience handling tickets.\n* Experience in technical support.\n* Customer service experience.\n* Proficiency in Office software.\n* Experience in customer service and attention.\n\n **What can you expect from us?**\n\n\nWorkplace flexibility, promoting balance between your personal and professional life.\n\n\nSchedule: 48-hour weekly workweek.\n\n\nOn-site mode: Blvd. Navarrete 66\\. 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At SONDA, you will experience a work environment with diverse opportunities for personal and professional growth—an excellent place to learn and contribute to improving people's quality of life through technology.\n\n \n\nWe are looking for a **Level 1B Help Desk Agent**\n\n **You will have the opportunity to:**\n\n* Provide technical support and assistance to users, ensuring timely resolution of their requests.\n* Offer technical support by delivering and recording all necessary information to meet internal company requirements and those of its clients.\n* Provide customers with technical assistance in resolving their incidents, managing all necessary actions to coordinate problem resolution and achieve customer satisfaction.\n\n **Ideal if you have knowledge and experience in:**\n\n* Customer service\n* Proficiency with Office software suite\n* Technical degree related to computer science or similar field\n* Experience in customer service and support\n\n \n\nWhat can you expect from us?\n\n\nWork flexibility, promoting balance between your personal and professional life.\n\n\nWorking hours: 48 hours per week\n\n\nSalary: $11,000 gross per month\n\n**On-site mode:** Blvd. Navarrete 66\\. 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Location:
Topahue
Category:
Help Desk & IT Support
Indeed
Administrative Assistant
-Responsible
-Efficient
-Proactive
-Results-oriented work
Activities:
-Review of payroll cuts
-Support in inventory management
-Supplies control
-Time clock cutoffs
-Support in administrative tasks
-Cancellation of tickets and returns in the system
Job Type: Full-time
Pay: From $8,800.00 per month
Work Location: In person

Blvd. Luis Encinas J. 23-int 17, entre Garmendia y Guerrero, Centro, 83000 Hermosillo, Son., Mexico
$MXN 8,800/month

Indeed
CREDIT AND COLLECTIONS ASSISTANT
At ***Comestibles Maldonado***, we are producers of fruits, vegetables, and legumes, with bananas and lemons being our strongest products, marketed under the house brand Verónica; therefore, our freshness and quality standards are the highest to ensure customer and end-consumer satisfaction. JOIN OUR TEAM!
**Credit and Collections Assistant (Collections-Focused)**
**Position Objective:**
To manage and timely recover the customer portfolio through preventive and corrective collection activities, ensuring compliance with the company’s credit policies and maintaining a professional and respectful relationship with customers.
**Functions and Responsibilities**
* Conduct telephone, in-person, or digital collection activities.
* Monitor accounts receivable and overdue invoices.
* Negotiate payment plans and recovery agreements with customers.
* Record and update payment and commitment information in the system.
* Prepare collection reports, aging reports, and recovery reports.
* Identify uncollectibility risks and report them promptly.
* Support credit validation and customer reference verification.
* Maintain constant communication with the sales and accounting departments.
* Ensure compliance with internal policies and current regulations.
**Requirements**
* Education: Completed bachelor’s degree in Accounting, Finance, Business Administration, or related field.
* Experience: 1 year in credit and collections, preferably in direct collections.
* Proficiency in Microsoft Office suite (intermediate Excel preferred).
* Basic knowledge of invoicing, credit notes, and accounts receivable.
**Knowledge**
* Credit and collections processes.
* Collection and negotiation techniques.
* Management of overdue portfolios.
* Collection indicators (DSO, accounts receivable aging).
* Basic administrative and financial regulations.
**Skills**
* Effective and persuasive communication.
* Negotiation ability and handling of objections.
* Organization and follow-up.
* Results orientation.
* Stress tolerance.
* Attention to detail.
**Competencies**
* Responsibility and professional ethics.
* Customer focus.
* Teamwork.
* Discipline and consistency.
**\*Only resumes matching the profile will be considered\***
Employment type: Full-time
Salary: $6,999\.18 \- $14,218\.35 per month
Benefits:
* Option for indefinite-term contract
* Life insurance
* Free uniforms
Workplace: On-site employment

328M+M8 Hermosillo, Sonora, Mexico
$MXN 6,999-14,218/year
Indeed
HUMAN RESOURCES
Higher Education Degree in Human Resources or similar
Social skills
Planning ability
Recruitment techniques
Knowledge of labor laws
Computer skills in Office (Excel, PowerPoint, Outlook, etc.).
Local language, intermediate level English preferred
Discreet (confidentiality)
Ethical
Role model
Empathy
Benefits:
13th-month bonus: 25 days
Savings fund: 7%
Major Medical Expenses Insurance
Job type: Full-time, Indefinite term
Salary: $15,000.00 \- $16,811.00 per month
Benefits:
* Major Medical Expenses Insurance
Work location: On-site employment

Cjon. José María Mendoza 1802, Privada Nuevo Sahuaro, 83175 Hermosillo, Son., Mexico
$MXN 15,000/year

Indeed
Senior Auditor
At Comestibles Maldonado, we are seeking a **Senior Auditor with an operational/assistant focus**, with **prior experience in accounting and auditing firms**, to support the execution of internal and/or external audits, including process reviews, financial information analysis, and control compliance.
Key Responsibilities
* Support the planning and execution of internal and/or external audits for clients of the firm.
* Review and analyze accounting, financial, and tax information provided by clients.
* Verify compliance with accounting standards, tax regulations, and internal procedures.
* Perform audit tests and document results in working papers.
* Identify risks, deviations, and areas for improvement in audited processes.
* Prepare preliminary reports of findings and observations.
* Follow up on observations from previous audits.
* Support account reconciliations and account reviews.
* Maintain organized and up-to-date audit documentation.
* Respond to information requests from lead auditors, management, and clients.
* Support audit closure and delivery of reports.
Requirements
* Bachelor’s degree in Accounting.
* **Mandatory experience in accounting and auditing firms (3 years).**
* Knowledge of auditing standards and internal controls.
* Advanced Excel proficiency.
* Analytical skills and attention to detail.
* Organization, responsibility, and task follow-up.
* Teamwork and results orientation.
* SAP system proficiency.
We Offer
* **Competitive salary commensurate with experience.**
* Statutory benefits.
* Continuous training.
* Professional development within the company.
* A professional and collaborative work environment.
Employment Type: Full-time
Salary: $13,714.25 – $29,200.34 per month
Benefits:
* Employee discount
* Option for an indefinite-term contract
* Life insurance
* Free uniforms
Work Location: On-site

328M+M8 Hermosillo, Sonora, Mexico
$MXN 13,714-29,200/year

Indeed
Helpdesk - Infrastructure Monitoring
**Location:**
==========
Hermosillo
**Salary:**
============
.
At Qualisys, we are seeking a service-oriented, structured Helpdesk (Infrastructure Monitoring) professional eager to continue growing professionally.
Requirements:
* Windows Server administration.
* Networking.
* Antivirus and security solutions management.
* Monitoring solutions: Datto, Zabbix, PRTG (desirable).
* Backup tools: Veeam (desirable).
* Experience with helpdesk management systems.
Skills:
* Analytical thinking.
* Responsibility and sense of urgency.
* Attention to detail.
* Effective communication and teamwork.
Responsibilities:
* Monitor client and company systems and servers in real time.
* Analyze alerts generated by monitoring tools (Datto, Zabbix, PRTG).
* Address or escalate incidents to the Engineering team based on their impact level and priority.
* Implement and manage an internal ticketing or helpdesk system.
* Support the configuration and maintenance of backup tools.
* Collaborate with the engineering team on continuous infrastructure improvement.
* Document procedures, preventive actions, and corrective actions.

328M+M8 Hermosillo, Sonora, Mexico

Indeed
Warehouse Assistant
**Company Description**
Thermotek® is a Mexican company manufacturing waterproofing systems, paints, resins, architectural coatings, concrete enhancers, and specialized products for the construction industry.
**Job Description**
* Receive finished goods shipments, verifying correct quantities on packing lists, optimal receiving conditions, and quality certificates.
* Receive finished goods from the production area using appropriate documentation and ensuring correct quantities to maintain accurate inventory conditions.
* Sort and prepare requested products for delivery, following shipping documents and loading vehicles in accordance with safety protocols.
* Perform forklift pre-operation checklists and report malfunctions to ensure proper operation and safety during handling.
* Inspect slow-moving products to ensure they remain in good condition regarding cleanliness, appearance, and expiration dates; report and/or correct any anomalies.
* Maintain order and cleanliness in the work area, complying with company standards to ensure safety and facility appearance.
**Requirements**
* Completed secondary education.
* Proficient in forklift operation (must hold DC3 and/or forklift operator license).
* Experience in inventory control.
**Additional Information**
* Plant located in Tazajal; candidates residing in the northern part of the city are preferred; transportation service provided.
* Grocery vouchers equal to 10% of monthly salary.
* Savings fund and severance fund.
* Annual bonus equivalent to 30 days’ salary.
* Uniform provided.
* Weekly payroll.
* Monday to Friday working hours

328M+M8 Hermosillo, Sonora, Mexico
Indeed
Administrative and Accounting Assistant
We are seeking a responsible Administrative and Accounting Assistant to support administrative and accounting activities, ensuring the organization, control, and tracking of financial and operational information. The position requires organizational skills, attention to detail, basic administrative system proficiency, and willingness to learn and grow within the department.
We offer a professional environment, continuous training, and opportunities for career advancement.
Position type: Full-time, indefinite-term contract
Salary: Starting at $10,000.00 per month
Benefits:
* Option for an indefinite-term contract
* Free uniforms
Work location: On-site employment

San Próspero 43, Los Angeles, 83106 Hermosillo, Son., Mexico
$MXN 10,000/month

Indeed
Administrative Accounting Assistant
**Key Responsibilities**
* Customer service in the cashier area
* Recording and receiving payments
* Tracking student accounts receivable
* Entering journal, institutional income, and expense vouchers into the CONTPAQ system.
* Scanning and sending digital files monthly.
* Preparing monthly financial reports and bank reconciliations.
* Controlling and archiving monthly accounting documentation
* Handling cash, if required
**Requirements:**
* Bachelor’s degree in Accounting
* 1–2 years of experience in administrative or accounting functions
* Intermediate proficiency in Microsoft Excel (filters, basic formulas)
* Basic knowledge of accounting
* Familiarity with the CONTPAQ system
**Personal Skills:**
* Organization and accuracy in data handling
* Responsibility, honesty, and professional ethics
* Good communication skills
* Proactivity and ability to work in a team
* Excellent customer service orientation
Work schedule: Monday to Friday, 9:00 AM to 5:00 PM; Saturday, 9:00 AM to 1:00 PM
Statutory benefits
Food vouchers
Position type: Full-time
Salary: Up to $12,000.00 per month
Benefits:
* Salary increases
* Option for an indefinite-term contract
Education:
* Completed bachelor’s degree (preferred)
Work location: On-site employment

328M+M8 Hermosillo, Sonora, Mexico
$MXN 12,000/year

Indeed
Accounting Assistant
**Accounting Assistant**
* Requirements
* Gender: Unrestricted
* Age: 30–45 years
* Minimum of 2 years’ verifiable experience in a similar position.
* Skills and/or knowledge
* Excellent oral and written communication
* Customer service orientation
* Proficiency in Microsoft Office suite; intermediate Excel proficiency is mandatory
* Familiarity with government portals, including SAT, REPSE, ICSOE, SISUB, etc.
* Negotiation skills and fluency in speech
* Responsibility
* Willingness to learn
**Job Responsibilities:**
* Invoicing
* Issue and manage electronic invoices through the relevant invoicing portals
* Verify correct assignment of tax data, descriptions, amounts, and payment terms on each invoice
* Manage the invoicing portals used by each client to ensure timely delivery of monthly invoices
* Collections and financial reporting
* Monitor accounts receivable to ensure adherence to established payment deadlines
* Generate weekly and monthly accounts receivable reports
* Prepare specific reports—such as guard cost per client—to provide detailed and strategic information to management
* Reconcile payments and keep account balance information updated in accounting systems
* Legal and regulatory compliance
* State and federal security permits
* Annually apply for and manage state and federal security permits, ensuring compliance with legal requirements
* REPSE registration: Register and maintain up-to-date the Registry of Specialized Service Providers and Specialized Construction Works, complying with labor regulations
* Workforce status report: Prepare the monthly workforce status report and submit it to public security authorities on time and in the required format
* Corporate Social Responsibility (CSR): Oversee the annual CSR Distinction process, ensuring fulfillment of all established criteria
* Submit ICSOE and SISUB reports every four months, fulfilling subcontracting-related obligations
* Contract preparation
* Draft and manage customized contracts for each client, ensuring inclusion of specific terms and compliance with applicable legal provisions
* Customer service
* Address customer inquiries related to invoicing, balances, account statements, and contracts.
Monthly salary range: MXN $10,000 to MXN $12,000
Work schedule: Monday to Friday, 8:00 AM to 5:00 PM; Saturdays, 8:00 AM to 1:00 PM
Employment type: Full-time
Salary: MXN $10,000.00 – MXN $12,000.00 per month
Work location: On-site employment

Cuernavaca 105, San Benito, 83190 Hermosillo, Son., Mexico
$MXN 10,000-12,000/year

Indeed
Technical Support Specialist
Live the SONDA experience
Here you transform your career!
Why be part of SONDA?
The answer is very simple: because like you, we love what we do, we have a passion for innovation and we are convinced that through knowledge and technology we will not only transform our clients' businesses, but also the future. At SONDA, you will live a work experience with various opportunities for personal and professional development. An excellent place to learn and contribute to improving people's quality of life through technology.
We are looking for a **Service Desk Agent Tier 2**
**You will have the opportunity to:**
* Provide support and technical assistance to users
* Provide the client with technical assistance by solving their incidents
**What requirements must I meet to join the team?**
* **Advanced English level for written and verbal communication with internal and external customer**
* High school diploma or GED
* Basic computer navigation skills
* Strong communication skills
* IOS / Windows troubleshooting
* VPN Support
Monday to Friday, from 5:00 AM to 2:00 PM.
On site, only in Hermosillo.
Blvd. Navarrete 66\. Col. Valle Escondido.
**What can you expect from us?**
Work flexibility, promoting balance in your personal and professional life.
Professional development and constant evolution of your skills, always according to your interests.
A collaborative, diverse and innovative environment that encourages teamwork.
**What do we offer?**
SONDA Academy, an educational platform for constant learning that seeks to maximize your professional development.
SONDA Wellness, which promotes a series of initiatives focused on your physical, mental and social health.
And much more!
Diversity \+Inclusion \= Innovation and collaboration
At SONDA we are committed to diversity, we promote an inclusive environment that guarantees that talents can work in a positive climate that invites them to develop their professional career with equal opportunities.
Because we know that a diverse environment is a fundamental element in driving innovation, we look for candidates based on their professional qualifications, regardless of their race, skin color, religion, age, sex, sexual orientation, gender identity, nationality or disability.
Be part of our team!
Tipo de puesto: Tiempo completo
Sueldo: $18,000\.00 al mes
Lugar de trabajo: Empleo presencial Hermosillo.

328M+M8 Hermosillo, Sonora, Mexico
$MXN 18,000/year

Indeed
Warehouse Assistant $11,500
***Join our team as a Warehouse Assistant.***
***WAREHOUSE ASSISTANT***
**WE OFFER:**
* **Job-specific training**
* **Monthly salary of $9,560, less taxes**
* **Statutory benefits.**
* **Productivity bonus of $800 per month**
* Monthly food vouchers worth $1,200
* Life insurance.
* Medical expense plan.
* Funeral expense insurance.
* Subsidized cafeteria service.
* Savings fund (starting from the 4th month).
* Savings box.
* Career development plan
**RESPONSIBILITIES**
* Enter stored products into the system.
* Receive, organize, and pick automotive parts.
* Package products in boxes and apply labels.
* Assist with inventory tasks.
* Load and unload materials.
* Maintain order and cleanliness in the work area.
*This service is free of charge, without distinction or discrimination for any reason.*
Position type: Full-time
Salary: Starting at $11,500.00 per month
Benefits:
* Life insurance
* Food vouchers
Education:
* Completed high school diploma (preferred)
Work location: On-site employment

328M+M8 Hermosillo, Sonora, Mexico
$MXN 11,500/month

Indeed
Help Desk-Infrastructure Monitoring
**Job Objective:** Ensure operational continuity of Engineering department services through preventive monitoring and timely detection of incidents in customer and internal infrastructure servers, networks, and systems.
**Required Technical Knowledge:**
* Windows Server administration.
* Networking.
* Antivirus and security solution management.
* Monitoring solutions: Datto, Zabbix, PRTG (desirable).
* Backup tools: Veeam (desirable).
* Experience with help desk management systems.
**Main Responsibilities:**
* Monitor customer and company systems and servers in real time.
* Analyze alerts generated by monitoring tools (Datto, Zabbix, PRTG).
* Address or escalate incidents to the Engineering team according to their impact level and priority.
* Implement and administer an internal ticketing or help desk system.
* Support configuration and maintenance of backup tools.
* Collaborate with the engineering team on continuous infrastructure improvement.
* Document procedures, preventive actions, and corrective actions.
**Key Competencies:**
* Analytical thinking.
* Responsibility and sense of urgency.
* Attention to detail.
* Effective communication and teamwork.
Job Type: Full-time
Salary: $17,000.00 – $20,000.00 per month
Work Location: On-site

Blvr. P.º Río Sonora Nte. 194, Proyecto Rio Sonora Hermosillo XXI, 83270 Hermosillo, Son., Mexico
$MXN 17,000-20,000/year

Indeed
IT Support
Live the SONDA experience
Here you transform your career!
Why be part of SONDA?
The answer is very simple: because like you, we love what we do, we have a passion for innovation and we are convinced that through knowledge and technology we will not only transform our clients' businesses, but also the future. At SONDA, you will live a work experience with various opportunities for personal and professional development. An excellent place to learn and contribute to improving people's quality of life through technology.
We are looking for a **Service Desk Agent Tier 2**
**You will have the opportunity to:**
* Provide support and technical assistance to users
* Provide the client with technical assistance by solving their incidents
**What requirements must I meet to join the team?**
* **Advanced English level for written and verbal communication with internal and external customer**
* High school diploma or GED
* Basic computer navigation skills
* Strong communication skills
* IOS / Windows troubleshooting
* VPN Support
Monday to Friday, from 5:00 AM to 2:00 PM.
On site, only in Hermosillo.
Blvd. Navarrete 66\. Col. Valle Escondido.
**What can you expect from us?**
Work flexibility, promoting balance in your personal and professional life.
Professional development and constant evolution of your skills, always according to your interests.
A collaborative, diverse and innovative environment that encourages teamwork.
**What do we offer?**
SONDA Academy, an educational platform for constant learning that seeks to maximize your professional development.
SONDA Wellness, which promotes a series of initiatives focused on your physical, mental and social health.
And much more!
Diversity \+Inclusion \= Innovation and collaboration
At SONDA we are committed to diversity, we promote an inclusive environment that guarantees that talents can work in a positive climate that invites them to develop their professional career with equal opportunities.
Because we know that a diverse environment is a fundamental element in driving innovation, we look for candidates based on their professional qualifications, regardless of their race, skin color, religion, age, sex, sexual orientation, gender identity, nationality or disability.
Be part of our team!
Tipo de puesto: Tiempo completo
Sueldo: $18,000\.00 al mes
Lugar de trabajo: Empleo presencial Hermosillo.

328M+M8 Hermosillo, Sonora, Mexico
$MXN 18,000/year

Indeed
Technical Support
Experience SONDA
Here you transform your career!
Why join SONDA?
The answer is very simple: because, just like you, we love what we do, we are passionate about innovation, and we are convinced that through knowledge and technology we will not only transform our customers' businesses, but also the future. At SONDA, you will experience a work environment with diverse opportunities for personal and professional development.
An excellent place to learn and contribute to improving people's quality of life through technology.
We are looking for **Level 1B Help Desk Agent**
**You will have the opportunity to:**
* Provide technical support and assistance to users, ensuring timely resolution of their requirements.
* Provide technical support by delivering and recording all necessary information to meet internal company and customer requirements.
* Provide customers with technical assistance in resolving their incidents, managing all necessary actions to coordinate problem resolution and achieve customer satisfaction.
**Ideal if you have knowledge and experience in:**
* Customer service
* Proficiency with Office software suite
* Technical degree related to computer science or similar field
* Experience in customer service and support
* Experience handling tickets
* Experience in technical support
**What can you expect from us?**
Work flexibility, promoting balance between your personal and professional life.
Schedule: 48-hour weekly workweek.
**On-site mode:** Blvd. Navarrete 66. Col. Valle Escondido. Hermosillo, SON.
$11,000 gross per month.
Professional development and continuous growth of your skills, always according to your interests.
A collaborative, diverse, and innovative environment that encourages teamwork.
What do we offer?
SONDA Academy, an educational platform for continuous learning designed to maximize your professional development.
SONDA Wellness, which promotes a series of initiatives focused on your physical, mental, and social well-being.
And much more!
Diversity + Inclusion = Innovation and collaboration
At SONDA, we are committed to diversity and foster an inclusive environment that ensures talents can work in a positive atmosphere that encourages them to develop their professional careers with equal opportunities.
Because we know that a diverse environment is a fundamental element for driving innovation, we seek candidates based on their professional qualifications, regardless of race, skin color, religion, age, sex, sexual orientation, gender identity, nationality, or disability.
Join our team!

328M+M8 Hermosillo, Sonora, Mexico
$MXN 11,000/month
Indeed
Revenue Assistant
**Requirements**:
\- Education: Bachelor's degree in Accounting, Business Administration or related field.
\- Experience: 1 year (or more) in position
\- Proficiency in Office software suite
\- Experience with Compaq system
\- Knowledge of Accounting, Accounting entries, and computer skills
\- Flexible schedule availability
\- Organized and proactive attitude
**Job Description:**
\- Issuance of invoices to the general public
\- Customer registration
\- Review and entry of accounting entries
\- Invoicing
\- Review of credit and debit receipts
\- Application of customer payments
\- Payment reconciliation
Type of position: Full time, Indefinite duration
Salary: $9,800\.00 \- $12,000\.00 per month
Benefits:
* Option for indefinite contract
* Major medical insurance
* Life insurance
* Free uniforms
* Grocery vouchers
Workplace: On-site employment

Porto Cristo 105, Cerro, 83296 Hermosillo, Son., Mexico
$MXN 9,800/month

Indeed
T2 IT Help Desk Agent
Live the SONDA experience
Here you transform your career!
Why be part of SONDA?
The answer is very simple: because like you, we love what we do, we have a passion for innovation and we are convinced that through knowledge and technology we will not only transform our clients' businesses, but also the future. At SONDA, you will live a work experience with various opportunities for personal and professional development. An excellent place to learn and contribute to improving people's quality of life through technology.
We are looking for a **Service Desk Agent Tier 2**
**You will have the opportunity to:**
* Provide support and technical assistance to users
* Provide the client with technical assistance by solving their incidents
**What requirements must I meet to join the team?**
* **Advanced English level for written and verbal communication with internal and external customer**
* High school diploma or GED
* Basic computer navigation skills
* Strong communication skills
* IOS / Windows troubleshooting
* VPN Support
Monday to Friday, from 5:00 AM to 2:00 PM.
On site, only in Hermosillo.
Blvd. Navarrete 66\. Col. Valle Escondido.
**What can you expect from us?**
Work flexibility, promoting balance in your personal and professional life.
Professional development and constant evolution of your skills, always according to your interests.
A collaborative, diverse and innovative environment that encourages teamwork.
**What do we offer?**
SONDA Academy, an educational platform for constant learning that seeks to maximize your professional development.
SONDA Wellness, which promotes a series of initiatives focused on your physical, mental and social health.
And much more!
Diversity \+Inclusion \= Innovation and collaboration
At SONDA we are committed to diversity, we promote an inclusive environment that guarantees that talents can work in a positive climate that invites them to develop their professional career with equal opportunities.
Because we know that a diverse environment is a fundamental element in driving innovation, we look for candidates based on their professional qualifications, regardless of their race, skin color, religion, age, sex, sexual orientation, gender identity, nationality or disability.
Be part of our team!
Tipo de puesto: Tiempo completo
Sueldo: $18,000\.00 al mes
Lugar de trabajo: Empleo presencial Hermosillo.

328M+M8 Hermosillo, Sonora, Mexico
$MXN 18,000/year

Indeed
Helpdesk – Infrastructure Monitoring
**Job Objective:** Ensure operational continuity of Engineering department services through preventive monitoring and timely detection of incidents in customer servers, networks, systems, and internal infrastructure.
**Technical Skills Required:**
* Windows Server administration.
* Networking.
* Antivirus and security solutions management.
* Monitoring solutions Datto, Zabbix, PRTG (desirable).
* Veeam backup tools (desirable).
* Experience with helpdesk management systems.
**Main Responsibilities:**
* Monitor in real time the company's and clients' systems and servers.
* Analyze alerts generated by monitoring tools (Datto, Zabbix, PRTG).
* Handle or escalate incidents to the Engineering team according to their impact level and priority.
* Implement and manage an internal ticketing or helpdesk system.
* Support the configuration and maintenance of backup tools.
* Collaborate with the engineering team on continuous infrastructure improvement.
* Document procedures, preventive and corrective actions.
**Key Competencies:**
* Analytical thinking.
* Responsibility and sense of urgency.
* Attention to detail.
* Effective communication and teamwork.
Employment type: Full-time
Salary: $17,000.00 - $20,000.00 per month
Work location: On-site

Blvr. P.º Río Sonora Nte. 194, Proyecto Rio Sonora Hermosillo XXI, 83270 Hermosillo, Son., Mexico
$MXN 17,000-20,000/year

Indeed
POWER BI Support and Development Specialist
**Job Title:** POWER BI Support and Development Specialist for company.
**Location:** Hermosillo, Sonora, near Grand Kino.
**Position Type:** Full-time \| On-site
**Department:** Operational Excellence / Systems
**Job Description:**
We are seeking a professional with experience in developing business intelligence solutions using Power BI, data integration, and basic technical support. This role is key to enabling strategic decision-making through interactive dashboards and reliable financial reporting.
**Main Responsibilities:**
* Design and develop Power BI dashboards with dynamic visualizations and intuitive navigation
* Integrate and transform data from multiple sources (Excel, SQL, ERP, etc.)
* Automate data analysis and visualization processes
* Provide basic technical support to users (hardware, software, networks)
* Train users on the use of reports and developed tools
* Collaborate with the accounting department to validate financial data structures
* Propose new metrics and visualizations that add business value
**Requirements:**
* Degree in computer systems engineering, computer science, or related field
* Minimum of 4 years of experience in similar roles
* Proficiency in Power BI, Power Query, SQL, APIs, ICTs, IoT, and cybersecurity
* Desired experience with ERP or accounting systems
* Intermediate English (technical reading and writing)
* Experience leading teams (minimum 3 people)
* Strong results orientation, analytical thinking, and focus on continuous improvement
* Plus: experience with Oracle NetSuite
**We Offer:**
Salary: $25,000 gross monthly.
Statutory benefits \+ 30 days of Christmas bonus.
Company-provided benefits.
Opportunities for professional growth
Company-provided benefits.
Collaborative environment and focus on innovation
**Are you passionate about turning data into strategic decisions?**
Apply now and become part of a team driving operational excellence through technology.
Position Type: Full-time, Indefinite duration
Salary: $25,000\.00 per month
Application Questions:
* Are you a graduate in systems engineering, computer science, or related field?
* Do you have +4 years of experience in a similar position?
* What is your proficiency level in Power BI, Power Query, SQL, APIs, ICTs, etc.?
* What is your English language level?
* Do you have a valid VISA?
Work Location: On-site job

328M+M8 Hermosillo, Sonora, Mexico
$MXN 25,000/year

Indeed
Telephone Agent
Experience SONDA
Here you transform your career!
Why join SONDA?
The answer is very simple: because just like you, we love what we do, we are passionate about innovation, and we are convinced that through knowledge and technology we will not only transform our customers' businesses but also the future. At SONDA, you will experience a work environment with diverse opportunities for personal and professional development. An excellent place to learn and contribute to improving people's quality of life through technology.
We are looking for **Level 1A Help Desk Agent**
**You will have the opportunity to:**
* Provide technical support and assistance to users, ensuring timely solutions to their requirements.
* Provide technical support by delivering and recording all necessary information to meet the company's and its clients' internal requirements.
* Provide customers with technical assistance in resolving their incidents, managing all necessary actions to arrange problem resolution and achieve customer satisfaction.
**Ideal if you have knowledge and experience in:**
* Customer service
* Office suite software handling
* Technical degree related to computing or similar field.
* Experience in customer service and support.
What can you expect from us?
Work flexibility, promoting balance in your personal and professional life.
Working hours: 48 hours per week
Salary: $9,000 gross per month
**On-site mode:** Blvd. Navarrete 66\. Col. Valle Escondido. Hermosillo, SON.
Professional development and continuous growth of your skills, always according to your interests.
A collaborative, diverse, and innovative environment that encourages teamwork. What do we offer?
SONDA Academy, an educational platform for continuous learning aimed at maximizing your professional development.
SONDA Wellness, which promotes a series of initiatives focused on your physical, mental, and social well-being.
And much more!
Diversity \+ Inclusion \= Innovation and collaboration
At SONDA, we are committed to diversity and foster an inclusive environment that ensures talents can work in a positive atmosphere that invites them to develop their professional careers with equal opportunities.
Because we know that a diverse environment is a fundamental element for driving innovation, we seek candidates based on their professional qualifications, regardless of race, skin color, religion, age, sex, sexual orientation, gender identity, nationality, or disability.
Join our team!

328M+M8 Hermosillo, Sonora, Mexico
$MXN 9,000/month

Indeed
Backup Consultant - Veritas (CDMX)
**Do you like challenges? Do you have experience in data backup systems? Are you good with methodologies that allow adaptability?**
We are looking for a **Backup Consultant \- Veritas Netbackup**
Contact **WhatsApp: 55 7905 7946**
**On-site work \- CDMX**
This professional is responsible for the administration and support of data backup systems. Their primary role is to ensure the availability, integrity, and proper functioning of backup solutions within the organization's technology infrastructure.
**Essential Technical Knowledge**
\- Basic knowledge of SAN, NAS, and DAS
\- Familiarity with iSCSI, NFS, SMB/CIFS
\- Basic knowledge of solutions such as AWS S3 or Azure Blob Storage
\- Tools: Veeam, **Netbackup**, or native storage solutions
\- Certifications are desirable:
* **Veritas Netbackub**
**Main Responsibilities**
\- On-premise backup solutions
\- Administration and support of backup systems
**Key Skills**
\- Learning ability
\- Teamwork
\- Analytical thinking
\- Effective verbal and written communication.
\- Responsiveness
\- Attention to detail
\- Technical language.
*On-site work*
Job type: Full-time, Indefinite duration
Salary: $27,000\.00 \- $34,000\.00 per month

328M+M8 Hermosillo, Sonora, Mexico
$MXN 27,000-34,000/year

Indeed
French Phone Agent
Join the SONDA team!
If you're looking for a new challenge to innovate and transform the future, then we want you to be part of our team. Join the leading Latin American company in IT services, a place where you can boost your career, gain knowledge, and grow professionally. In the operations area, we are currently seeking a **Help Desk Agent in French**.
**You will have the opportunity to:**
* Provide technical support and assistance to users, ensuring timely resolution of their requests.
* Offer technical support by providing and recording all necessary information to meet internal company requirements and those of its clients.
* Provide customers with technical assistance in resolving their incidents, managing all necessary actions to achieve problem resolution and ensure customer satisfaction.
**You must have knowledge and experience in:**
* **French: Advanced / Fluent Level**
**Ideal if you have knowledge and experience in:**
* Technical degree related to computing or similar fields.
* Experience handling tickets.
* Experience in technical support.
* Customer service experience.
* Proficiency in Office software.
* Experience in customer service and attention.
**What can you expect from us?**
Workplace flexibility, promoting balance between your personal and professional life.
Schedule: 48-hour weekly workweek.
On-site mode: Blvd. Navarrete 66\. Col. Valle Escondido. Hermosillo, SON.
$20,000 Gross per month
Professional development and continuous enhancement of your skills, always aligned with your interests.
A collaborative, diverse, and innovative environment that fosters teamwork.
**What do we offer?**
SONDA Academy, an educational platform for continuous learning designed to maximize your professional development.
SONDA Wellness, which promotes various initiatives focused on your physical, mental, and social well-being.
And much more!
Diversity \+ Inclusion \= Innovation and collaboration
At SONDA, we are committed to diversity and promote an inclusive environment that ensures talents can work in a positive setting that encourages professional growth with equal opportunities.
Because we know that a diverse environment is a fundamental element for driving innovation, we seek candidates based on their professional qualifications, regardless of race, skin color, religion, age, sex, sexual orientation, gender identity, nationality, or disability.
Be part of our team!

328M+M8 Hermosillo, Sonora, Mexico
$MXN 20,000/year

Indeed
Computer and Cell Phone Repair
**At TechPeople, our commitment is to attract, develop, and retain the best technological talent by creating an environment where empathy, excellence, and teamwork are the foundation for building lasting and trustworthy relationships.**
We believe in a culture of innovation and dynamism, where every team member has the opportunity to grow, add value, and maximize their potential.
We are currently looking for a **Specialized Repair Technician** to join our team and provide advice to our customers. If you are passionate about technology, have exceptional customer service skills, and love the Apple brand, we are looking for you!
The ideal candidate to train as a Technical Specialist and join our team should have experience in assembling and disassembling computers and in customer service.
Work location: **iSHOP HERMOSILLO COLOSSUS**
**Responsibilities:**
* Provide technical support to Apple and PC users.
* Assemble and disassemble computers.
* Resolve hardware and software issues on customer devices.
* Deliver excellent customer service through various communication channels.
**Requirements:**
* Knowledge in computer assembly and disassembly (6 months verifiable)
* Previous experience in technical support and customer service (6 months verifiable)
* Solid knowledge of hardware and software
* Passion for technology and customer service.
* Availability to travel (mandatory)
* Completed high school (Systems, Computer Science, or related field).
**Benefits:**
* Opportunities for professional growth and development.
* Dynamic and collaborative work environment.
* Ongoing training on new technologies and Apple products.
* "APPLE TRAINING AND CERTIFICATION"
**We offer:**
* Fixed Base Salary (Monthly) $12,600
* Performance Bonus of $2,100
* Statutory benefits
* **Benefits exceeding statutory requirements:**
* FOOD VOUCHERS 10% Monthly
* SAVINGS FUND
* CARSO GROUP DISCOUNTS
**If you are interested, please apply through this channel and we will contact you.**
Job type: Full time, Indefinite duration
Salary: Up to $12,600.00 per month
Benefits:
* Savings fund
* Option for indefinite contract
* Free uniforms
* Food vouchers
Supplementary pay:
* Productivity bonus
Shift type:
* Includes weekends
* Rotating
* 8-hour shift
Application questions:
* Are you available to travel?
* How long does it take you to commute to Plaza Colossus?
Workplace: On-site job

328M+M8 Hermosillo, Sonora, Mexico
$MXN 12,600/year

Indeed
Apple Devices Technician - iShop Mixup
At **TechPeople**, our commitment is to attract, develop, and retain the best technological talent by creating an environment where empathy, excellence, and teamwork are the foundation for building lasting and trustworthy relationships.
We promote a culture of innovation and dynamism, where each collaborator has the opportunity to grow, add value, and fully develop their potential.
**Repair Technician** – Computers and Mobile Phones
**Responsibilities:**
\- Provide technical support for phones and computers.
\- Assemble and disassemble computers.
\- Diagnose and resolve hardware and software issues.
\- Offer customer service and support through various communication channels.
**Requirements:**
\- Completed high school with a technical degree in Technical Service or related bachelor's degree.
\- Minimum 6 months of experience in corrective and preventive maintenance of hardware and software. (**Internships and Service**)
\- Flexible availability.
\- Customer service and problem-solving skills.
**Benefits:**
\- Fixed salary: **$12,600 gross monthly**.
\- Bonuses starting at: **$2,100 \+ uncapped commission scheme**
\- Statutory benefits from day one.
\- **Grocery vouchers 10%**
\- Additional benefits including discounts and vouchers.
If you meet the requirements, apply through this channel.
Job type: Full-time, Indefinite duration
Salary: $12,600\.00 \- $15,000\.00 per month
Benefits:
* Savings fund
* Discounts and preferential pricing
* Option for indefinite contract
* Free uniforms
* Grocery vouchers
Additional compensation:
* Monthly bonus
Shift type:
* Includes weekends
* Rotating shifts
* 8-hour shift
Experience:
* PC or mobile phone repair: 1 year (Desirable)
Work location: On-site position

Av. Javier de León 504, Pitic, 83150 Hermosillo, Son., Mexico
$MXN 12,600-15,000/year
Indeed
surtidor
surtidor
Apply Now
About DHL
SURTIDOR
JOB IDMX16246
COUNTRYMexico
CITYHermosillo
CATEGORYTransportation

328M+M8 Hermosillo, Sonora, Mexico

Indeed
Visual Display Leader
* **Coordinate, supervise, and provide feedback to the sales floor team** for the joint implementation of marketing in sections and setups of commercial events previously sent by the corporate area, to improve the store's image.
* **Develop monthly work plans** for organizing daily and weekly activities
* **Obtain sales indicators from the management team and area leader to analyze results and take action on marketing** of sections and items with opportunity for proper visual presentation.
* Execute and coordinate the Visual Presentation and *Display* training plan together with HR for their team, collaborators, and new sales floor staff.
* Communicate, train, and manage with the store team the use of the *Site* for Visual Presentation and *Display*
* **Supervise the correct submission of photographic reports** for campaign setups and *PV and D* manuals.
* Follow up and **report advertising materials**, hardware, and furniture to the control desk on time.
* Follow up on **destruction and disposal of display materials** according to current procedures.
* Maintain order and cleanliness in the display warehouse and workspace.
* **Develop monthly campaign setup and marketing plan**
Requirements:
Bachelor's degree incomplete or completed in Graphic Design, Fashion, Marketing, or Graphic Communication
Intermediate-level knowledge of Office Suite and basic-level knowledge of Google Suite
Knowledge of fashion trends desirable.
Job type: Full-time
Salary: $11,500.00 per month
Benefits:
* Salary increases
* Savings fund
* Discounts and preferential prices
* Company parking
* Referral program
* Medical expense insurance
* Life insurance
* Additional vacations or paid leave
* Grocery vouchers
* Restaurant vouchers
Workplace: On-site job

328M+M8 Hermosillo, Sonora, Mexico
$MXN 11,500/month

Indeed
Technical Support Agent
Live the SONDA experience
Here you transform your career!
Why join SONDA?
The answer is very simple: because, just like you, we love what we do, we are passionate about innovation, and we believe that through knowledge and technology we will not only transform our customers' businesses but also the future. At SONDA, you will experience a work environment with diverse opportunities for personal and professional growth—an excellent place to learn and contribute to improving people's quality of life through technology.
We are looking for a **Level 1B Help Desk Agent**
**You will have the opportunity to:**
* Provide technical support and assistance to users, ensuring timely resolution of their requests.
* Offer technical support by delivering and recording all necessary information to meet internal company requirements and those of its clients.
* Provide customers with technical assistance in resolving their incidents, managing all necessary actions to coordinate problem resolution and achieve customer satisfaction.
**Ideal if you have knowledge and experience in:**
* Customer service
* Proficiency with Office software suite
* Technical degree related to computer science or similar field
* Experience in customer service and support
What can you expect from us?
Work flexibility, promoting balance between your personal and professional life.
Working hours: 48 hours per week
Salary: $11,000 gross per month
**On-site mode:** Blvd. Navarrete 66\. Col. Valle Escondido. Hermosillo, SON.
Professional development and continuous improvement of your skills, always aligned with your interests.
A collaborative, diverse, and innovative environment that promotes teamwork. What do we offer?
SONDA Academy, an educational platform for continuous learning designed to maximize your professional development.
SONDA Wellness, which promotes various initiatives focused on your physical, mental, and social well-being.
And much more!
Diversity \+ Inclusion \= Innovation and collaboration
At SONDA, we are committed to diversity and foster an inclusive environment that ensures talents can work in a positive atmosphere that encourages professional growth with equal opportunities.
Because we know that a diverse environment is fundamental to driving innovation, we seek candidates based on their professional qualifications, regardless of race, skin color, religion, age, sex, sexual orientation, gender identity, nationality, or disability.
Join our team!

328M+M8 Hermosillo, Sonora, Mexico
$MXN 11,000/month

Indeed
Expert Customer Service (m/f/d)
**Company Description**
-----------------------
LEONI is a global provider of products, solutions, and services for energy and data management in the automotive industry. With around 87,000 employees in 21 countries and EUR 5 billion in sales in 2024, we are a leading supplier of complex wiring systems and customer‑specific cable harnesses.
We believe that meaningful connections drive innovation and success. At LEONI, you will join a diverse, international, and collaborative team shaping the future of mobility, from autonomous driving to alternative drives and smart charging solutions.
Since mid‑2025, we have been part of the Luxshare Group, one of the world’s leading solution providers for consumer electronics, communications and data centers, automotive, and medical industries, based in China. Join us and help shape the future of connectivity together.
**Job Description**
-------------------
* Manages day\-to\-day customer service for selected customers
* Coordination of day\-to\-day operations between Advanced Delivery Center (ADC), customers, LEONI production facilities \& third party logistics
* Processes customer orders in ERP system of principle company, analyzes customer schedules against agreed contracts, incl. capacity and flexibility agreements and negotiates potential solution for deviations
* Monitors availability of required finished goods at ADC and initiates emergency measures if required
* Supports the dispatch process and outbound trucks planning at ADC
* Supports the technical change process in ERP system of principle company
* Ensures accuracy of FG inventory in ERP system of principal company, supports cycle counting and stock take process at ADC
* Tracks ADC FG excess stock and takes necessary actions to reduce it
* Monitors KPIs in the area of responsibility
* Monitors customer satisfaction and coordinates actions in case of deviations
* Supports Sales for VCM related recharges to customers (obsolete material, freights, services)
* Demand management of NAFTA customers in SAP IBP and Interface to EMEA customers
**Qualifications and Experience**
---------------------------------
* Degree in Economics/Engineering
* Customer service/planning experience (automotive preferred)
* English C1
* MS\-Office, ERP system knowledge (SAP preferred)
* Self\-starter/Organized/Quick Learner/Result oriented
* Ability to work in a high\-pressure environment/prioritize task in multiple work streams/work in International Team
**Benefits**
------------
* Benefits: Superior benefits package, Weekly payroll, Major Medical Insurance, Life Insurance
* Benefits will be discussed during the interview process.
**Interested?**
---------------
People of all genders are always meant equally; for linguistic simplification and better readability, only the masculine form is used in the text.
Elvira Garcia
Email Address:elvira.garcia@leoni.com

328M+M8 Hermosillo, Sonora, Mexico
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