**Company Description** Esperanza is located in the private residential community of Punta Ballena, near Cabo San Lucas. The five-star resort features 59 casita-style rooms and 96 spacious one- to four-bedroom villas with ocean and garden views, offering guests a barefoot luxury experience infused with the spirit of Baja California. In addition, the resort boasts six restaurants—including the iconic, oceanfront Cocina del Mar with intimate outdoor terraces along the shoreline—the Spa at Esperanza, four stunning swimming pools, tennis courts, access to world-class golf courses, a children’s club, a full-service pet program, and an Auberge Adventures menu of exclusive land- and sea-based experiences in Cabo. **Job Description** The incumbent is responsible for supervising that the Laundry and Uniforms departments operate within appropriate budgetary parameters and in a safe manner. **Requirements** **Duties and Responsibilities** * Ability to communicate effectively. * Available to work various shifts to fulfill duties and responsibilities. * Must demonstrate flexibility and willingness to work as part of a team. * Must work safely, prudently, and in an organized manner. * Must possess strong organizational skills. * Must be able to handle multiple tasks simultaneously. * Must have the ability to communicate effectively at all levels. * Basic computer knowledge. * Ensure departmental policies and procedures are consistently followed. * Evaluate hotel operations to ensure effective coverage. * Administer progressive discipline to team members. * Ensure new team members receive appropriate training. * Assist the Laundry Manager with team member evaluations, payroll procedures and scheduling, and maintain accurate records of equipment maintenance and cleaning processes. * Maintain effective control of uniform inventory. * Conduct daily Rally meetings to update team members. * Properly review the guest laundry and dry-cleaning logbook. * Ensure services are delivered meeting all standards and in perfect condition. * Ensure team members use equipment and supplies properly. * Maintain appropriate stock levels of work materials. * Ensure established processes are followed for proper billing of guest services. * Uphold the company philosophy at all times. * Appropriately motivate staff. **Education Level** * Bachelor’s degree or equivalent experience. **Additional Information** Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the place to life through captivating design, exceptional cuisine and spas, and warm yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most coveted destinations. Visit aubergeresorts.com to learn more about our collection. Follow us on Instagram, TikTok, LinkedIn, Facebook, and Pinterest: @AubergeResorts and \#AlwaysAuberge.