Description
A technology company is seeking a Monitoring Operator.
Desirable: experience in monitoring and satellite tracking, incident reporting, and security protocols.
**Responsibilities**
* Verify and follow up on incident(s) recorded in the delivery/receipt form
* Respond to incidents occurring during your shift
* Responsibly handle customer emergency requests
* Record information about all events in the logbook
* Perform interaction procedures with the geolocation team and platform
* Route customer technical support requests to Technical Support according to company timelines, methods, and guidelines
* In case of confirmed theft, activate the ANERPV \- CENTINELA recovery protocol: Register the theft event on the platform via Web Service interconnected with your platform; if the CENTINELA platform is not operational, register it by telephone.
* Communicate with the monitoring center or relevant authorities via telephone call.
* Generate reports
* Reactive and proactive sweeps and monitoring (virtual custody) of units via tracking platform
**Requirements**
* Minimum 1 year of experience
* Completed or incomplete high school education
* Pro\-active
* Responsible
* Knowledge of geolocation software operation
* Rotating shift
* Flexible schedule
**Benefits**
* Gross salary of $10,000
* Bonus ($3000\.00 to $4000\.00\)
* 10% of gross salary as food vouchers
**Rotating Schedule:**
* Includes weekends
* Rotating
Employment type: Full-time
Workplace: On-site employment