Summary: This role involves overall responsibility for project managing travel implementations, leading client meetings, and ensuring project timelines are met within a collaborative culture. Highlights: 1. Lead and project manage travel implementations 2. Be the focal point of contact for the project team 3. Proactively manage project risk assessment and escalations Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. What You’ll Do Take overall responsibility \& project manage travel implementations– to include moves, and ad\-hoc projects as required by the business Lead the (local) Joint Planning meetings and update the OneForm and the Task List for each client Be the focal point of contact for the project team during the implementation process Ensure the Onboarding process is followed (Pre\-assessment through to post\-implementation stage) Ensure all project members are aware of their roles \& responsibilities. Lead weekly calls, normally phone conference and produce call notes \& agenda’s. Keep the RAG Status updated accurate and timely Ensure the project remains on track, all tasks completed within deadline. Update OneForm and Task List accordingly Proactively manage project risk assessment and management including escalations as required for support and resolution During EMEA \& Global Implementations, attend calls as required \- produce relevant updates \& deliver actions required by deadlines provided by Customer Onboarding Manager (COM) Conduct post implementation meeting and handover to Traveler Care \& CGM and when necessary, create communication strategy with CGM for review with customer Coordinate End to end testing with Service Delivery and coordinate technical set ups with technical teams and telephony department What We’re Looking For English language required. Strong experience in Business Travel Base understanding of the Amex GBT Branded tools (Connect Client, Expert Care, Expert Auditor, Air Track Expert, GBT Account, Connect Profile etc.), SalesForce. Strong project management \& analytical skills. Ability to lead client meetings \& produce presentations. Ability to work independently whilst contributing to the overall team objectives. Capacity to work virtually and strong organizational skills. Tenacious – ability to drive change in the face of possible resistance. Excellent communicator at all levels both written and oral. Effective time management, multi\-tasking prioritization skills. Location Mexico Click here to learn more about the benefits we offer in Mexico. The \#TeamGBT Experience **Work and life:** Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family . **Travel perks:** get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more! A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement . What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!