Technical Support Specialist

Description

**Join the great Farmacias Guadalajara family!** We are a 100% Mexican company with over 82 years of history. Since 1997, we have been listed on the Mexican Stock Exchange, thanks to our values, discipline, and commitment to growth. We learn daily from our customers across the country and remain at the forefront by leveraging cutting-edge technology to connect our distribution and sales network. If you have a service-oriented mindset, enjoy teamwork, are passionate about continuous learning, and value discipline… *This is your opportunity!* **Technical Support Specialist** **REQUIREMENTS:** * Completed high school or technical degree (IT-related) * Knowledge: Database (SQL) \- desirable; Operating System (Windows, Linux) \- desirable; Office Suite \- basic **RESPONSIBILITIES** * Handle incidents and requests reported by users through any of the established contact channels. * Resolve the maximum number of incidents and requests upon first contact. * Log, categorize, document, assign, resolve, and close incidents and requests. * Provide status updates to users regarding incidents and requests. * Identify and report high-impact or urgent incidents based on their operational scope. * Execute and align with processes of the Service Center and Corporate Office. **WHAT WE OFFER:** * Biweekly payroll * Direct employment contract with the company * Benefits effective from day one * Savings fund * Profit-sharing * Annual salary increases * Job stability and professional development Employment type: Indefinite-term position Salary: $13,000\.00 per month Benefits: * Transportation allowance or service * Employee discount * Special discounts and preferential pricing Application question(s): * What is your desired monthly gross salary? Education: * Incomplete or ongoing bachelor's degree (Desirable) Work location: On-site employment