**Capital Humano Superior is seeking a NOC Support Coordinator in Col. La Moderna – Guadalajara, Jalisco** ------------------------------------------------------------------------------------------------------- A confidential technology-sector company is seeking a **NOC Support Coordinator** to lead and optimize the support center’s operations, ensuring service continuity and adherence to service-level targets. This position is ideal for professionals with solid IT support experience and technical team leadership background. ### **Schedule** * Monday to Friday, **8:00 AM to 6:00 PM** * **100% on-site** * Availability to cover **on-call shifts as required** ### **Salary and Benefits** * **MXN $28,500 gross monthly** (non-negotiable salary) * **Monthly gasoline allowance: MXN $1,240** * Provision of work tools and access to NOC infrastructure * Job stability and technical team leadership opportunities ### **Job Objective** To manage and optimize the technological infrastructure’s operation, ensuring service continuity, user satisfaction, and compliance with service-level agreements (SLAs), through effective coordination of the support team and resolution of complex technical incidents. ### **Responsibilities** * Coordinate and supervise daily activities of the support team (7 members). * Ensure timely and efficient handling of incidents and service requests. * Monitor performance metrics and implement continuous improvements. * Oversee preventive and corrective maintenance of hardware and software. * Serve as liaison between end users, technical staff, and other departments. * Guarantee compliance with Service-Level Agreements (SLAs). * Manage support tickets and document activities, changes, and failures. * Track incidents to full resolution. * Manage and document system and service changes. * Prepare performance and incident reports to support decision-making. ### **Mandatory Requirements** * Bachelor’s degree in Computer Science, Information Systems, or related field. * Minimum **3 years of Level 2 IT support experience**. * **3–4 years** of experience administering Windows services, scripting, and SQL. * Technical English proficiency at approximately **50%**. * Knowledge of network and Windows systems administration. * Familiarity with **ITIL methodologies**. * Personal transportation. * On-site availability and willingness to perform on-call duties as required. ### **Desired Profile** * Leadership skills and ability to coordinate teams. * Strong verbal communication and interpersonal skills. * Problem-solving orientation. * Ability to delegate tasks and resolve conflicts. * Teamwork mindset and results-driven approach. **Apply through this channel** if you meet the profile and seek a technical leadership challenge within an NOC environment. **Desired Education Level:** Bachelor’s Degree – Completed **Desired Experience Level:** Mid-Level **Departmental Function:** Technology / Internet **Industry:** Telecommunications **Skills:** * CNNA * NOC Support * Networking * ITIL Methodologies *This vacancy originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=694c63b03a00003b00e77c4b&source=indeed*