Customer Service Executive

Description

Job Summary: We are seeking a Customer Service Executive with experience in telephone support, conflict resolution, and report documentation to ensure customer satisfaction. Key Highlights: 1. Desirable experience in telephone customer service and conflict resolution 2. Activities focused on call and report management and follow-up 3. Valuation of competencies such as quality orientation and service orientation **Apply for: CUSTOMER SERVICE EXECUTIVE** **Requirements:** * High school diploma, technical degree, and/or incomplete bachelor’s degree. **Experience:** * Desirable experience as a Telephone Support Executive in a call center. * Customer attention and service. * Documentation of customer complaints or reports. * Conflict resolution. **Knowledge:** * Microsoft Office (Intermediate Excel). * Handling of call transfers and teleconference bridging. * Use of complaint or report management systems. * ISO 9000 certification desirable. * Document filing. * Generation of statistical and graphical reports. **Main Responsibilities:** 1\. Receiving and logging calls. 2\. Notifying the appropriate department about calls. 5\. Registering, archiving, and safeguarding service reports. 7\. Notifying relevant parties of report status. 8\. Preparing statistical reports. **Competencies:** · Quality orientation · Results orientation · Teamwork · Initiative · Problem analysis · Sensitivity to guidelines · Openness to change · Oral communication · Service orientation · Interpersonal relations **We Offer:** \- Base salary. \- Direct employment with the company. \- Statutory benefits from day one, plus enhanced benefits upon permanent placement. Employment Type: Full-time Salary: $9,000.00 \- $9,500.00 per month, commensurate with experience Schedule: * Monday to Friday * 8-hour shift with schedule flexibility Benefits: * Flexible working hours * Discounted cafeteria service * Grocery vouchers Compensation Types: * Attendance bonus * Punctuality bonus "At FALCÓN, we are committed to providing equal employment opportunities and reject any form of discrimination based on ethnic or national origin, skin color, culture, sex, gender, age, disabilities, social or economic status, physical or mental health condition, legal status, religion, physical appearance, genetic characteristics, immigration status, pregnancy, language, opinions, sexual preferences, political identity or affiliation, marital status, family situation, family responsibilities, language, criminal background, or any other reason." Employment Type: Full-time Salary: $9,000.00 \- $9,500.00 per month Benefits: * Discounts and preferential pricing * Cafeteria service * Discounted cafeteria service * Complimentary uniforms * Grocery vouchers Application Question(s): * What is your level of Excel proficiency? Work Location: On-site employment