Universal Executive Training

Description

Job Summary: Advise customers to identify their service needs, optimize them, and ensure the best experience. Key Highlights: 1. Advise and optimize customer service needs 2. Establish a friendly relationship and ensure service level 3. Ensure the best service and sales experience **Header \- External** ------------------------- VP: VPGM Region Centro Entity: Mexico Location Type: AT\&T Store Cdmx Interlomas **Position Objective BTP** ------------------------------- Advise customers to identify their service needs at AT\&T stores, optimize them, and comply with established processes and policies. **Main BTP Responsibilities** ------------------------------------- Establish a cordial and service-oriented relationship with customers to ensure service level, thereby providing alternatives for problem resolution. Execute quality standards established by Management and ensure the best service and sales experience. Accurately and completely route customer visits into company-managed systems for improved satisfaction. Perform specialized activities aligned with established goal-oriented processes. **Education (Minimum and Preferred)** -------------------------------- * Minimum Education: Technical Degree / Completed High School Preferred Education: Incomplete Bachelor's Degree in Communication Sciences, Administration or related field; Bachelor's Degree in Administration or related field. * *If selected as the candidate but not meeting the required education level, you must sign a commitment letter to begin and/or complete the required level and additionally participate in the “Reto Termina tus Estudios” program.* **Experience (Minimum and Preferred)** ---------------------------------- * Minimum Experience: 1 year in customer service and sales areas * Preferred Experience: 2 years in customer service within the telecommunications industry **Licenses/Certifications Required** ---------------------------------------- **Languages (Speaking, Writing, Reading)** --------------------------------- **Required Computer Software Packages** ---------------------------------- **Footer \- External** ---------------------------- At AT\&T Mexico, we know inclusion strengthens our teams; therefore, we promote equal opportunity without discrimination based on sex, gender, sexual orientation, gender identity or expression, age, disability, social condition, physical appearance, ethnic origin, skin color, culture, pregnancy, or any other reason. Additionally, we foster equity of conditions by implementing reasonable accommodations within the workplace.