Chat Support Agent - Chat Agent

Description

Job Summary: We are seeking a Chat Support Agent to provide customer service and technical/informational support exclusively through chat channels. Key Responsibilities: 1. Provide technical/informational support to users via chat 2. Resolve inquiries, log incidents, and follow up on requests 3. Maintain high standards of quality and response speed Chat Support Agent – Part-Time Night Shift (Santa Fe Zone, CDMX) Job Description: Are you looking for a part-time job that allows you to pursue other activities during the day? This is your opportunity! We are currently recruiting Chat Support Agents to join our night shift team. MANDATORY REQUIREMENT: This position is 100% on-site in Santa Fe, CDMX. Please apply only if you live within a 1-hour commute from this area (this is an absolute requirement for security and transportation reasons). What We Offer: Base monthly salary: $9,450 net. Productivity bonus: $2,000 per month. Statutory benefits from day one (IMSS, vacation, year-end bonus, vacation premium). Work schedule: Part-time / Night shift. Work location: Santa Fe, Cuajimalpa, CDMX. Main Responsibilities: Provide customer service and technical/informational support exclusively through chat channels. Resolve inquiries, log incidents, and follow up on customer requests. Maintain high standards of quality and response speed on the platform. What Do You Need to Apply? Location: Reside in CDMX or nearby areas, no more than 60 minutes from Santa Fe. Availability: Able to work the part-time night shift schedule. Excellent spelling, writing skills, and written communication ability (a test will be administered). Basic/intermediate PC proficiency and typing agility. Service-oriented attitude, empathy, and tolerance for frustration. How to Apply? If you meet the profile and the Santa Fe location works for you, you have two options to start your application process immediately: Via this platform: Apply by submitting your updated CV through the platform. Direct WhatsApp contact: Send a message to 55 4860 6793 indicating the vacancy name (Soporte Chat Santa Fe) along with your CV or employment application to schedule a quick interview.-Requirements- Minimum education: High school diploma (Bachillerato General) Years of experience Age: Between 22 and 60 years old Keywords: demonstrator, fair representative, traveling salesperson, agent, representative, agente, representante, support, apoyo, support, soporte