Position Summary: Leads support and infrastructure teams, ensuring operational reliability and improving service quality, system uptime, and cybersecurity. Key Highlights: 1. Manages IT infrastructure and leads technical support teams. 2. Responsible for infrastructure stability, security, and performance. 3. Focused on continuous improvement and operational efficiency across multiple locations. The Technical Support and Infrastructure Manager is responsible for the stability, availability, security, and performance of the company’s IT infrastructure and end-user support services. This role leads support and infrastructure teams, ensuring reliability of daily operations and continuously improving service quality, system uptime, cybersecurity, and operational efficiency across multiple locations. English/Spanish language proficiency: 100% ESSENTIAL FUNCTIONS AND RESPONSIBILITIES · Infrastructure management · Technical support and operations · Cybersecurity and risk · Vendor and budget management · People and leadership · Projects and continuous improvement MINIMUM REQUIREMENTS (Education, Training, and Experience): Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience). More than 5 years of experience in IT infrastructure and support roles. More than 3 years in leadership or management positions. Strong knowledge of: **Networks (TCP/IP, firewalls, VPN, routing/switching)** Windows Server, Active Directory, Microsoft 365 **Virtualization (VMware/Hyper-V)** Backup tools, disaster recovery, and monitoring solutions. Experience supporting multi-site environments. The position is based in Laredo, Texas; therefore, candidates must reside locally or possess valid documentation to work in the U.S. **Work Schedule:** Monday to Friday, 8:00 AM to 6:00 PM **Benefits:** 10 Vacation Days 5 PTO Days Life and Accidental Death Insurance Employee Assistant Program 7 Paid Holidays per Year Medical, Dental, Vision, Accident, Hospital Indemnity, Critical Illness, Pet, and Legal Services Insurance (not fully covered by the employer; some plans are 100% employee-paid, others are shared) Job Types: Full-time, Permanent Pay: $50,000.00 - $60,000.00 per month Work Location: In person Job Type: Full-time Salary: Up to $100,000.00 per year Work Location: On-site