Level 2 Support Engineer / Help Desk

Description

Job Summary: We are seeking a Level 2 Support Engineer / Help Desk to provide specialized attention and technical support to users, with responsibilities including incident registration, resolution, and follow-up. Key Highlights: 1. Specialized attention and technical support to users. 2. Incident resolution and root cause analysis. 3. Advanced support and ticket tracking. A leading telecommunications company with over 13 years of experience in the ICT sector invites you to join our team as: A TI-sector company invites you to join its team as **Level 2 Support Engineer / Help Desk**, with 6 years of experience preferred, providing specialized attention and technical support to users. **Education:** Bachelor’s degree in Systems Engineering, Electronics, Communications, Control and Computing, or related field. **Main Responsibilities:** Register, classify, and prioritize incidents and requests (via phone, portal, and email). Resolve incidents related to computing, access, email, and institutional applications. Analyze and document root causes and definitive solutions according to IT management processes. Track tickets and notify stakeholders of progress until closure. Provide advanced support (e.g., account unlocking, peripheral configuration, etc.). **Requirements and Skills:** Experience in Level 2 technical support. Proficiency in Windows operating systems (client/server). Familiarity with remote access tools and ticketing platforms. Basic knowledge of networking, IP telephony, and communication protocols. Skills: organization, analysis, problem-solving, and teamwork. We Offer: **Location:** Santa Fe **Work Mode:** On-site Base Salary