Customer Service - Customer Support

Description

Position Summary: We are seeking a Customer Support Specialist to ensure a positive customer experience through order tracking, incident resolution, and empathetic communication. Key Highlights: 1. Timely, clear, and empathetic attention for a positive customer experience 2. Coordination with internal departments to resolve incidents 3. Handling of complaints and proposing swift and effective solutions Position Objective: To provide timely, clear, and empathetic support to Mexico Makers customers, ensuring accurate order tracking, incident resolution, and a positive experience in every interaction. Requirements: **Completed high school diploma (a partially or fully completed bachelor’s degree is desirable). **1–2 years of experience in customer service, customer support, or call centers. **Experience in order tracking or e-commerce/logistics is desirable. **CRM proficiency (HubSpot, Zendesk, Salesforce, or similar). **Proficiency in Microsoft Office / Google Workspace. **Knowledge of customer service processes and complaint handling. Skills: **Clear and effective communication. **Empathy and customer-facing interpersonal skills. **Organization and follow-up ability. **Problem-solving skills. **Frustration tolerance. Main Responsibilities: --Respond to inquiries via email, phone, WhatsApp, and/or digital platforms. --Provide information about products, delivery timelines, processes, and services. --Follow up promptly on requests until resolution. --Monitor order status (production, shipping, delivery). --Coordinate with internal departments (production, logistics, sales). --Inform customers about progress, delays, or changes. --Manage complaints, returns, or clarifications. --Propose swift and effective solutions. --Escalate critical cases when necessary. --Document interactions in CRM or internal systems. --Maintain updated customer history records. --Generate basic incident and support reports. --Identify opportunities to improve processes. --Contribute ideas to optimize the customer experience. --Maintain clear, professional, and brand-aligned communication. Employment Offer: Monthly gross salary of $11,000 to $13,000. Statutory benefits (IMSS, vacation, and year-end bonus). On-site work mode. Monday to Friday, 9:00 AM to 6:00 PM, plus one Saturday shift per month. Paid training. -Requirements- Minimum education: Upper secondary education – Technological High School Diploma 2 years of experience Age: between 20 and 35 years Knowledge: Advisory capacity, Empathy, CRM, Logistics, Customer Service, Resolution, Customer Support Keywords: service, service, care, customer, client