Bilingual Technical Support Engineer in CDMX

Description

Job Summary: We are seeking a bilingual technical support engineer for on-site tasks, ticket management, IT asset administration, and incident resolution. Key Highlights: 1. On-site technical support and ticket management using ServiceNow. 2. Comprehensive IT asset administration and equipment preparation. 3. Incident resolution for connectivity, antivirus, and access issues. ICSI COMERCIAL IS SEEKING: Job Description: We are seeking a bilingual technical support engineer Working Days: Monday to Friday, 08:00 to 18:00 hours Salary: $28,000 gross monthly Contract Duration: 3 months Responsibilities: * On-site technical support to end users (hardware, software, and access) * Ticket management and resolution via ServiceNow, ensuring timely tracking and closure. * IT asset administration (laptops, iPhones, monitors, and peripherals) * Equipment preparation, configuration, and assignment to users. * Execution of secure data erasure (Secure Erase) prior to reuse or final disposal. * Registration, updating, and validation of assets in corporate systems. * Support for basic corporate applications. * Incident resolution and follow-up for connectivity, antivirus, and account access issues. * Ongoing communication with users and leadership. * Compliance with security procedures, audit requirements, and corporate policies. MUST-HAVE: Conversational English. Excellent oral and written communication skills with customers and management. Ability to work within deadlines and complete tasks on time. Availability during operational days.-Requirements- Minimum Education: Upper Secondary Education - General High School Diploma 1 year of experience Keywords: engineers, ingeniera, ing, engineer, apoyo, support, soporte, tecnologo, tecnico, tech, technician, technology, tecnologia, technologist, df, ciudad, mexico