Telephone Collections

Description

**MOBO** is a leading Mexican company in the design, distribution, and marketing of mobile phone accessories. With over 20 years in the market, the company is now undergoing an evolution to transform its culture, where Innovating, Being Agile, Being Proactive, and Developing Our Talent are core values essential to further drive the company’s growth. We are seeking a results-oriented **Telephone Collections Advisor (Contact Center)** to ensure proper customer service and portfolio follow-up. **WE OFFER:** * Base salary \+ commissions * **Statutory and above-statutory benefits:** (Grocery vouchers, Savings Fund, Savings Box, Progressive Christmas bonus, Life insurance) and * **Additional benefits:** Preferential discounts at various gyms, telemedicine (psychologists, dermatologists, general practitioners, nutritionists, cardiologists, etc.), discounts at Mobo Shop stores, agreements with various merchants and universities. * Work location: CDMX; On-site mode (Monday to Saturday) **REQUIREMENTS:** * Education: Completed high school diploma (minimum) * Experience: 1 year conducting telephone collections * Intermediate Excel skills (pivot tables, data cross-referencing). **RESPONSIBILITIES:** * Make calls to recover outstanding accounts * Ensure individual achievement of KPIs to meet objectives * Handle support tickets * Log call dispatches * Daily and monthly closing * Consolidate data from various sources to prepare Excel reports **SKILLS:** * Customer service * Results orientation * Negotiation