Restaurant Manager

Description

Position: Sandwich Shop Leader (SSH Leader) **Reports to:** Sandwich Shop Manager (SSH Manager) **Salary:** $14,000 gross monthly \+ $3,000 gross KPI bonus \+ average weekly tips of $1,500 **Schedule:** Rotating shifts from 12:00 p.m. to 10:00 p.m. **Day off:** Rotates between Monday and Wednesday **Work area:** Pedregal, CDMX **Team supervised:** Kitchen Crew & Service Crew (Kitchen Staff \& SSH Ambassadors) Position Purpose Coordinate and ensure the branch’s daily operations comply with established standards for quality, service, and food safety, delivering a consistent and memorable experience to customers. Lead the operational team to achieve business objectives, strengthen organizational culture, and contribute to brand positioning and growth. Key Responsibilities 1. Product Quality and Customer Experience * Supervise adherence to recipes, procedures, and quality standards through daily inspections, line checks, and tastings. * Monitor daily operations to ensure efficiency, order, and service agility. * Manage and follow up on delivery platforms (e.g., Uber Eats, Rappi), addressing customer feedback, requests, and clarifications. * Ensure compliance with cleanliness, hygiene, order, and safety regulations per current health legislation. * Share customer satisfaction results and obtained feedback with the team. * Promptly address and resolve complaints, suggestions, or special situations. * Coordinate promotions, activations, and events to reinforce branch and brand presence. 2. Operational Leadership and Team Management * Supervise cash handling, shift closings, and cash reconciliation, as well as weekly tip reporting to relevant departments. * Lead, motivate, and develop the team to achieve service, quality, and productivity goals. * Assign tasks, monitor attendance, schedules, and leave requests, verifying compliance with personal appearance and uniform standards. * Conduct performance evaluations and validate staff proficiency in operational processes. 3. Administrative Management and Operational Control * Create shift schedules and coordinate daily operations using systems such as Revel. * Manage orders, daily requisitions, monthly inventories, and quality control of supplies. * Coordinate preventive and corrective maintenance services, as well as pest control programs. * Prepare reports and information for operational meetings and follow-up sessions. Performance Indicators (KPIs) Satisfactory performance in: * Shoppers * Culinary audit * Operational audit * Financial audit Systems and Tools * Revel for operational management and schedule control. * Delivery platforms (Uber Eats, Rappi). * Microsoft 365 for internal communication and report preparation. Key Competencies * Strong leadership in operational and kitchen environments. * Effective communication and interpersonal skills. * Ability to solve problems and manage conflicts. * Organization, attention to detail, and appropriate task prioritization. * Openness to feedback and focus on continuous improvement. * Results orientation and customer experience focus. Position Requirements * **Education:** Bachelor’s degree in Gastronomy, Tourism Business Administration, or related field (technical high school diploma accepted with verifiable experience). * **Experience:** 2–3 years in operational leadership roles within restaurants, fast-food establishments, or multi-unit operations. * **Language:** Basic English. * **Knowledge:** Hygienic food handling, recipe standardization, and operations under franchise or multi-unit models. * **Tools:** Office 365, delivery platforms, and point-of-sale systems such as Revel. Employment Type: Full-time Salary: $20,000.00 \- $21,000.00 per month Benefits: * Gym discount * Life insurance * Cafeteria service Workplace: On-site employment