Data Analyst / Reporting

Description

Job Summary: You will be responsible for tracking and monitoring operational behavior, providing support and validating workforce management predictions. Key Highlights: 1. Operational behavior monitoring and support for workforce management 2. Data analysis to improve profitability 3. Dashboard design for data visualization **DATA ANALYST\- REPORTING** In this role, you will be responsible for tracking and monitoring operational behavior, as well as supporting and validating workforce management predictions regarding the performance of various business lines within the Contact Center. Generate service indicator reports for campaigns. **Main Responsibilities:** * Collect reliable data through analytical tools to obtain necessary information inputs for each business line. * Review and analyze information content, ensuring it meets required quality standards for analysis, cross-referencing with official data sources and validating with involved departments. * Prepare presentations summarizing results across all business lines of the Solutions Center, enabling operations to gain a clearer view of business line performance and campaign indicators managed by the Solutions Center. * Analyze business data with a critical and structured approach to identify patterns and trends to improve profitability. * Design and build dashboards for data visualization and easy interpretation. * Propose improvements and evolution of KPIs. **Benefits:** Base Salary: $21,701 GROSS monthly Statutory and above-statutory benefits **Requirements:** * Completed Bachelor's or Engineering degree (Mathematics, Statistics, or related field) * 2 years of experience managing large-scale information systems * 2+ years of experience as a data analyst with dashboard expertise * Information analysis, report generation, and presentation creation * Proficiency in tools including Excel, Power BI, SQL, and Python * Knowledge of Contact Center interaction recording systems (SRM \& CRM) **Work Schedule:** 09:00 am – 19:00 pm Monday to Friday\- On-site **Work Location:** Cda. de Relox, Chimalistac, Álvaro Obregón (exit Metrobús Dr. Gálvez.)