Hostess

Description

**Job Objective** Provide warm, professional, and personalized service to diners from the moment they arrive at the restaurant, ensuring a positive experience and high-level service. As the establishment's first point of contact, the primary responsibility is to efficiently receive guests, manage reservations, and assign tables while maintaining harmony in customer flow. **Key Responsibilities** * Greet customers with a friendly and professional attitude. * Manage reservations and monitor table turnover. * Coordinate with the waitstaff team to optimize service timing. * Support the organization of events or special groups. * Maintain a clean, organized, and well-presented reception area. * Answer phone calls and address inquiries regarding the menu, operating hours, or services. * Provide support to the service team as needed. * Ensure every customer departs satisfied with their experience. **Requirements** * Minimum of **6 months to 1 year** of customer service experience, preferably in restaurants, bars, or hotels. * **Excellent personal presentation and service-oriented attitude.** * Strong communication, organizational, and teamwork skills. * Basic English proficiency (preferred). * Availability to work weekends and rotating shifts. **Key Competencies** * Empathy and courteous demeanor. * Effective communication. * Customer orientation. * Proactivity and positive attitude. * Ability to handle pressure situations. Employment Type: Full-time Benefits: * Gym discount * Life insurance * Cafeteria service Work Location: On-site