Join our team! We are looking for a **Supervisor with e-commerce experience**, focused on providing customer service and follow-up, ensuring proper management of their orders, after-sales services, and satisfaction levels. **Main Responsibilities** * Customer account service and follow-up for the **E-commerce** channel. * Monitor orders, returns, deliveries, and after-sales cases. * Coordinate with internal departments (warehouse, logistics, technical service). * Prepare management reports and summaries. * Maintain continuous communication with national and international customers. **Requirements** * Age: 25 to 40 years. * Education: Partial or completed bachelor's degree (Administration, Commerce, International Business or related fields). * Minimum experience: **2 years in e-commerce, customer service, or key accounts.** * **Intermediate or advanced English proficiency REQUIRED** * Proficient in **intermediate-advanced Excel** (pivot tables, filters, reports). * Knowledge of platforms such as **Amazon, Mercado Libre, Shopify, or similar is desirable.** **We Offer** * Competitive salary: **$15,000 to $19,000 monthly** depending on experience. * **Statutory benefits.** * Job stability and growth opportunities. * Ongoing training. **Interested candidates:** Send your CV or contact via WhatsApp **Lic. Esthela Guzmán** at **56 3123 4103**. Job type: Full-time, Indefinite duration Salary: $15,000.00 - $19,000.00 per month Benefits: * Salary increases * Company parking * Free parking Work location: On-site position