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Job Summary: We are seeking a Help Desk / Service Desk professional to provide remote and on-site support for N1/N2 incidents and requests, with a focus on user support and work quality. Key Highlights: 1. Remote and on-site support for N1/N2 incidents and requests 2. Support for Windows 10/11 and corporate email 3. Service orientation and effective communication with end users **Extended Description** --------------------- **Recruiter:** Daniela Gaviño **Location:** CDMX / Monterrey / Guadalajara **Industry:** Financial sector **Work modality:** On-site **Your responsibilities:** * Profiles for remote and on-site support of N1/N2 incidents and requests for users nationwide. Ticketing tool experience (ServiceNow preferred). * **Required knowledge and experience:** * 2\-3 years in Help Desk / Service Desk. * Experience supporting Windows 10/11, corporate email, Microsoft Office suite, and basic user configurations. * Ticketing tool experience (ServiceNow preferred). * Service orientation and strong communication skills with end users; ITIL Foundation certification is desirable. **Extended Description** --------------------- **Skills:** Ability to work under pressure, high-quality work output, and results-oriented mindset **Your career at Capgemini** * Working in a team environment, our consultants focus on analyzing, designing, and developing technology-based solutions for Capgemini’s clients. * You will collaborate with functional, technical, and business specialists to help develop the implementation and integration of innovative solutions and systems, including methodologies, techniques, and tools. * You will contribute responsibly and promptly to client satisfaction by delivering services and products that generate added value. * Capgemini offers competitive compensation and benefits exceeding statutory requirements. * Our global headquarters are in Paris, France, and we operate in over 50 countries. We have more than 340,000 professionals in Mexico, located in Mexico City, Aguascalientes, and Monterrey. * Capgemini has developed proprietary global methodologies: Collaborative Business Experience and Rightshore. **Why you’ll love working at Capgemini:** * We offer a unique recruitment and onboarding experience and support you in building the foundation of your professional career and skills. * We foster a collaborative work environment grounded in our seven core values: Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, and Fun. * We promote an environment that enables you to plan and develop your career. *“At Capgemini Mexico, our goal is to attract top talent and cultivate a diverse and inclusive workplace; therefore, we do not discriminate based on race, gender, sexual orientation, gender identity or expression, or any other personal characteristic. All applications are welcome and will be considered for selection based solely on the candidate’s merit, qualifications, and experience relevant to the position. For validation purposes, we will securely use your data—including but not limited to video images or screenshots—during the selection, hiring, and/or onboarding processes. For your security, please review our privacy notice at:* *https://www.capgemini.com/mx\-es/aviso\-de\-privacidad\-para\-candidatos\-a\-ocupar\-una\-vacante/*
