*This vacancy is from the Talenteca.com job board* ### **Job opening at Promologistics in Tultitlán, State of Mexico** We are looking for you 1 year of experience in last-mile logistics Customer service Delivery tracking management, handling of waybills and tracking platforms. Knowledge of ERP and WMS systems. Basic Excel Telephone etiquette Proactively identify and resolve in-transit incidents Continuously follow up on generated reports until resolution Monitor confirmed returns to ensure proper closure via reverse logistics. Monitor in-transit returns to expedite correct return processing Strengthen relationships with courier services, acting as the primary communication channel for incident resolution. Answer 95% of calls within 20 seconds. Maintain call abandonment rate below 2% Respond to any request (internal/external customer) within a maximum of 2 business hours Follow up on clarifications to ensure resolution within a maximum of 72 business hours We offer: Monthly base salary of $8,364 (net). Monthly bonus of $600 (net) Statutory benefits Savings fund Career development plan Membership card **Desired education level:** Higher education – currently pursuing **Desired experience level:** Mid-level **Departmental function:** Logistics / Transportation **Industry:** Transportation, Logistics, Supply Chain, and Warehousing *This vacancy is from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=694589cc3f00003e0055177e&source=indeed*