Customer Service Representative

Description

Job Summary: We are seeking a Customer Service Representative to manage orders, ensure product availability, and maximize profitability, with a focus on corporate accounts. Key Highlights: 1. Manage orders and ensure efficient delivery timelines. 2. Assist customers and representatives by resolving product-related inquiries. 3. Drive inventory and sales performance while supporting goal achievement. At **Bunzl de México**, we are part of a global distribution corporation. With a strong presence, we distinguish ourselves through operational efficiency and an unwavering commitment to customer service. In Mexico, we continue expanding our operations and seek passionate professionals eager to grow with us. The Challenge We are looking for a responsible, strategic **Customer Service Representative** with the ability to deliver high-quality service—ensuring optimal availability, efficiently managing orders to maximize profitability, and maintaining the company’s service level. **Key Responsibilities:** * Process and manage customer orders in the ERP system. * Coordinate with internal departments to guarantee on-time delivery. * Communicate with customers and internal teams via email, phone, or chat to provide updates or notify potential delays. * Assist customers and sales representatives by resolving inquiries regarding products and services. * Generate follow-up reports and analysis using customer data. * Validate items between physical and digital inventory. * Contribute to monthly inventory and sales growth, supporting objective attainment. * Prepare and track quotations sent to customers. **Requirements:** * Completed bachelor’s degree. * Intermediate–Advanced English. * 3 years of experience in customer service, B2B account executive roles, or back-office customer service. We seek a candidate focused on **corporate account administrative management**; this position is not mass telephone support (call center) nor general public service (retail). Join our team and grow with us! Willingness to commute to Parque San Martín Obispo in Cuautitlán Izcalli, State of Mexico. Employment Type: Full-time Salary: $1\.00 per month Benefits: * Savings fund * Life insurance * Company-provided mobile phone Education: * Completed bachelor’s degree (Mandatory) Experience: * Administrative customer service for corporate accounts: 2 years (Mandatory) * Billing: 1 year (Mandatory) * ERP/CRM systems: 1 year (Mandatory) Work Location: On-site employment